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Aspect® Unified IP™ voice portal capabilities allow you to automate some or all of your customer interactions by utilizing integrated text-to-speech and speech recognition to gather customer information and match it with data from back office systems to automatically fulfill inquiries or requests. Speech-enabled voice portal and ACD functionality can be used in tandem to pre-determine customer information and route a call to the appropriately skilled agent. Aspect Unified IP voice portal functionality offers: - Seamless integration into the contact center
- Speech technology for better automation options
- VoiceXML for standards-based application development
- A scalable, mission-critical platform to meet business demands
For proactive service and outbound dialing capabilities, the voice portal capabilities within Aspect Unified IP can deliver an outbound message and questions which can then be entered into your back office systems and completed, or route the called party to a live agent, if necessary.
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