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Unified Command and Control™ is an important component of the Aspect unified approach. It is a highly scaleable solution that enables you to consolidate administration, routing, reporting and workflow rules across your Aspect products within a single site or across your enterprise.
Unified Command and Control™ enables you to:
- Drive a consistent customer experience across the enterprise
- Reduce operating costs by centralizing time-consuming management tasks
- Support faster and more accurate decision-making
- Identify areas for improving performance
- Protect existing contact center technology investments
- Provide a unifying means of managing your contact centers whether your business is growing, consolidating, centralizing or becoming more distributed
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Unified Command and Control enables you to centrally control and administer your agents and technology, giving you greater flexibility with your existing capabilities.
With Unified Command and Control you can:
- Create, maintain and automatically distribute routing rules
- Centrally administer contact center agent profiles
- Monitor your contact centers with consolidated real-time reports
- Analyze your contact center performance using historical reporting
- Scale to as many as 40,000 agents and 40 unique contact centers
Aspect offers Unified Command and Control capabilities within our Unified IP product, Aspect Unified IP™, as well as our standalone Aspect® CallCenter® ACD and within our performance optimization suite, PerformanceEdge, through Aspect® eWorkforce Management™.
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