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Aspect Customer Self Service is an interactive voice response (IVR) platform with voice portal capabilities that fits easily into your existing contact center environment. Aspect Customer Self Service includes advanced capabilities that make the self-service experience more positive for customers and increase the number and type of transactions that can be automated. Aspect Customer Self Service offers: - Seamless integration into the contact center
- Speech technology for better automation options
- VoiceXML for standards-based application development
- A scalable, mission-critical platform to meet business demands
Built on a highly scalable platform that supports from four to thousands of voice ports, Aspect Customer Self Service has a distributed architecture that offers redundant configurations for high availability. With an intuitive drag-and-drop design that synthesizes many steps into a few expertly guided directions, Aspect Customer Self Service enables both technical and non-technical developers to build customized voice applications. And, because our solution runs on industry-standard hardware, you have the choice of a software-only solution or a turnkey system that includes all required hardware and software.
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