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For more than two decades, Aspect® CallCenter® ACD has offered a sophisticated call processing solution that improves customer satisfaction and contact center efficiency with enhanced routing. Its user-friendly developer interface makes it easy for you to meet changing business needs. Developers can create sophisticated routing scenarios simply by dragging icons into a workspace and linking them to indicate how calls will be routed. Aspect CallCenter ACD: - Processes up to 300,000 peak inbound and outbound calls per hour
- Routes calls according to agent skills
- Simultaneously queues calls across multiple sites
- Provides tools for reporting real-time and historical data
With thousands of customers across every major industry, you can count on Aspect CallCenter ACD to meet your contact center requirements.
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