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For Outsourcers and ASP
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Optimize Your Service Provider Strategies and Operations

With more than 35 years of customer-facing business process insight and expertise built into our products and services, Aspect Software provides many of the world’s leading outsourcers with comprehensive, proven contact center solutions. Whether you are a Business Process Outsourcer (BPO) or an Application Service Provider (ASP), Aspect can help you cost-effectively implement customer service, collections, and sales and telemarketing processes and technologies – all while adhering to heightened regulations and navigating evolving communications channels and protocols. 

Our products, which are designed for maximum flexibility, enable you to replace or add new technology to your contact center incrementally or all at once.  And, each of our offerings includes a number of built-in features and functions that meet your contact center requirements with minimal need for customization, allowing you to achieve faster deployments and solutions that work better from day one.

Leading Service Providers Depend on Aspect Software

Aspect Software all-in-one, IT-ready solutions eliminate complexity, lower costs and increase business agility by consolidating all of your contact center functionality into standards-based software that is easily deployed, managed and propagated throughout your enterprise. This gives both Business and IT optimal choice and control.

The world’s most progressive service providers use Aspect products and services to balance consumer demands against bottom line realities and top line objectives. If you’re not already, it’s time you start using our solutions to:

  • Optimize outbound campaign segmentation strategies using information such as demographics, customer profiles, account histories, delinquency levels, credit and risk scores, and regulatory and contractual criteria to target the right people and treat them in the right manner
  • Engage customers via on-demand anytime, anywhere service representatives, enabling you to communicate with consumers across all communication channels and interoperate with offshore IP infrastructures to instantly support browser-based agent empowerment tools and management
  • Manage contacts based on industry-specific segmentation rules, regional legislation and cultural nuances, ensuring you meet client expectations and service level agreements
  • Deliver customers and prospects, along with associated data, to the most qualified representative or self-service resource based on each client’s pre-defined preferences, unique business rules, or government-mandated constraints
  • Satisfy process-specific transactions, such as customer service, collections, and sales and telemarketing, with sophisticated scripting and information delivery, while ensuring client confidentiality and business intelligence integrity