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Aspect Software offers the industry’s leading set of capabilities for maximizing outbound call campaign performance while maintaining high customer satisfaction. Our solutions enable you to increase agent productivity and campaign performance and lower operational costs in a way that helps ensure high-quality interactions with your customers. Aspect Software Predictive Dialer solutions enable you to: - Maximize agent productivity through predictive dialing, call blending and comprehensive agent and campaign management capabilities
- Reduce costs with custom reporting and modular architectures to support remote agents and dialing from single system deployments across multiple sites and system configurations that support voice over IP (VoIP) agent connectivity
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- Ensure regulatory compliance using best-of-breed predictive dialing and enterprise campaign management capabilities
- Enhance contact efficiency and effectiveness by increasing right party contacts and proven Best Time To Call capabilities
- Improve decision-making ability with comprehensive real-time, historical and customer reporting capabilities that seamlessly integrate with systems throughout the contact center
Aspect offers predictive dialing capabilities as part of our unified contact center product, Aspect Unified IP™, as well as two standalone products – Aspect® Conversations™ Predictive Dialer and Aspect Unison® Predictive Dialer. In addition, as part of PerformanceEdge, Aspect offers Aspect Campaign Optimizer™ for Best Time To Call and Aspect Enterprise Campaign Manager™ for developing, executing and managing high-yield sales and collections campaigns across global operations.
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