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Unified contact center products that enhance unified communications

With a unified vision that addresses both contact center agent performance and customer-company interaction management and optimization, Aspect Software provides unified contact center products that make unified communications in the contact center a practical reality.

Our products help companies streamline and enhance customer-facing business processes – and seamlessly extend those processes beyond the contact center. Our track record of innovation gives us unparalleled insight that we build into each of our contact center offerings – our Unified IP platform, our performance optimization applications as well as our traditional contact center products.

Because Aspect Software unified products go beyond mere integration of contact center applications, you can:

  • Quickly deploy remote agents with virtualized contact centers
  • Migrate at your own pace through our open architecture
  • Gain visibility into business performance across your operations
  • Make intra-day adjustments throughout the contact center

Unified Contact Centers – Unified IP Contact Center Product Line

The Aspect Software unified contact center products are all-in-one, IT-ready solutions that bring extreme flexibility to dynamic organizations while helping them execute on their unified communications strategies. Aspect® Unified IP™ is a session initiation protocol (SIP)-based voice over IP (VoIP) product that unites automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform. Unified Command and Control™ is a highly scalable product that consolidates administration, reporting and routing across multiple contact center applications and locations. Aspect voice portal applications, deployable as either standalone software or within Aspect Unified IP, empower customers with speech self service while seamlessly extending to live assistance as required.

Traditional Contact Centers – Signature Product Line

Based on 35 years of innovation, the Aspect Software industry-leading traditional contact center Signature products provide the capabilities and reliability required by companies looking to replace or incrementally add functionality to their contact centers. The Signature product line includes Aspect® Spectrum® ACD, Aspect® CallCenter® ACD, Aspect® Unison® Predictive Dialer, Aspect® Conversations™ Predictive Dialer and Aspect® Enterprise Contact Server™. These products all offer a seamless migration from traditional voice to voice over IP as customers desire.

Performance Optimization – PerformanceEdge™

The Aspect Software performance optimization product line, PerformanceEdge, combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions. Aspect performance optimization applications dynamically interoperate to help contact center managers consider everything and act immediately. Inbound, outbound and blended contact centers can now more easily control costs, enhance service levels, align performance with strategic goals, and extend those benefits into the enterprise.