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The Unified Contact Center Solution for Unified Communications

By addressing both performance optimization and interaction management with unified command and control, our contact center products go beyond mere integration of contact center applications by taking a unified approach. Aspect Software delivers all-in-one, IT-ready products that consolidate all contact center applications and functionality into standards-based software that is easily deployed, managed and propagated throughout the enterprise. 

Our unified contact center products give business and IT optimal choice and control.

With them, you can:

  • Quickly deploy remote agents with virtualized contact centers
  • Migrate at your own pace through our open architecture
  • Gain visibility into business performance across your operations
  • Make intra-day adjustments throughout the contact center
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Our track record of innovation gives us unparalleled insight that we build into our unified, traditional and performance optimization contact center product lines.

Unified Contact Centers

The Aspect Software unified contact center products are all-in-one, IT-ready solutions that bring extreme flexibility to dynamic organizations while helping them execute on their unified communications strategies. Aspect® Unified IP™ is a session initiation protocol (SIP)-based voice over IP (VoIP) product that unites automatic call distribution (ACD) , predictive dialing , voice portal , Internet contact , workflow management , multichannel recording and quality management applications in a single software platform. Unified Command and Control™ is a highly scalable product that consolidates administration, reporting and routing across multiple contact center applications and locations. Aspect voice portal applications, deployable as either standalone software or within Aspect Unified IP, empower customers with speech self service while seamlessly extending to live assistance as required.

Traditional Contact Centers

Based on 35 years of innovation, the Aspect Software industry-leading traditional contact center products provide the capabilities and reliability required by companies looking to replace or incrementally add functionality to their contact centers. The Signature contact center product line includes Aspect® Spectrum® ACD, Aspect® CallCenter® ACD, Aspect® Unison® Predictive Dialer, Aspect® Conversations™ Predictive Dialer and Aspect® Enterprise Contact Server™. These products all offer a seamless migration from traditional voice to voice over IP as customers desire.

Performance Optimization

The Aspect Software performance optimization product line combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions. The Aspect performance optimization applications dynamically interoperate to help contact center managers consider everything and act immediately. Inbound, outbound and blended contact centers can now more easily control costs, enhance service levels, align performance with strategic goals, and extend those benefits into the enterprise.