Privacy Policy

Aspect Software Web Site Privacy Statement

Welcome to Aspect.com. This Web site is owned and operated by Aspect Software, Inc. ("Aspect" or "we" or "us" or "our"). This privacy statement ("Privacy statement") explains how we collect, use, and disclose the Personal Information that we obtain through this Web site.

Consent

Your use and entry of Personal Information into this Web site constitutes your consent to the processing and transfer of your Personal Information in accordance with this Privacy Statement. Please note that this Web site is hosted from servers in the United States. Accordingly, if you are located in a different jurisdiction, your use and entry of Personal Information into this Web site constitutes your consent to the transfer of your Personal Information into the United States. In addition, this Web site does not normally collect "sensitive" Personal Information, such as information about ethnic or racial origin, religious or philosophical beliefs, and/or health or medical conditions. However, if this Web site collects any sensitive Personal Information, your use and voluntary entry of information into this Web site constitutes your explicit consent to the collection, use, and disclosure of that information for the purposes described in this Privacy Statement.

Types and Uses of Personal Information

Aspect may collect and use the following types of personally identifiable information (although in any specific instance we may collect only a subset of this information) ("Personal Information"):

• First Name, Last Name, Title, Company Name, Address, Phone Number, Fax Number and Email Address  
• User ID and Password   
• IP Address

Aspect uses your Personal Information in order to provide the highest level of customer service to our prospects, customers, investors and users in general. Personal Information is collected in order to allow Aspect to contact you, provide materials to you upon your request, register you, allow you access into proprietary systems, etc. In short, we use the Personal Information to respond to an individual's request or direction, and for any other purposes identified when the information is collected. At times, Aspect may use Personal Information obtained in order to update a user on information relating to Aspect products or services.  Aspect will not use your Personal Information in ways unrelated to the ones described above without first obtaining your permission.

Cookies and Other Passive Tracking Devices

Aspect utilizes cookies, Web bugs and IP addresses to generate aggregate and anonymous statistics about the Web site, and to tailor the content of the Web site to make it more effective.  Some Web sites will not allow you to complete certain activites if cookies are disabled. Aspect may combine the information it collects passively with any Personal Information about you.

Transfer of Personal Information

In no circumstance will Aspect sell, rent, transfer or lease your Personal Information to any third party except in the following circumstances:

• Aspect has your written consent
• Transfer is to another Aspect entity(s) and/or business partners who are acting on Aspect’s behalf for the uses described in "Types and Uses of Personal Information". Such Aspect entities and/or business partners, including those in the United States and/or any other countries shall be under the same duties to keep the data secure, confidential and private as Aspect under this statement.
• Transfer is required by law or court order.
• Transfer is done in connection with the sale or transfer of all or part of the Aspect company to a successor-in-interest, but the new successor in interest will also be under the same duties to keep the data secure, confidential and private as Aspect as under this statement.

Accessing and updating information

Please notify us of any changes to your name, address, title, phone number or email address. You can notify us at webmaster@aspect.com.

To aid in processing your request, please include the following details:

• Your contact information (your name, address, email, etc.)   
• Name of the program where you want the update applied   
• Details of the request (e.g. change of email address, unsubscribe from a newsletter, review of my personal information, etc.)
  

Should you need access to your Personal Information, then please note that we may require additional information to authenticate your identity.

Security

Aspect takes appropriate technical, physical and administrative steps to protect the security of your Personal Information. Access to Personal Information is limited  only to those employees, contractors or authorized agents of Aspect who have authorization to access such Personal Information and such access is limited to the extent such information is needed to fulfill the task for which the Personal Information was collected. While we strive to protect your personal information, we cannot ensure the security of the information you transmit. We recommend you to take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

Links

The Aspect Web site contains links to other Web sites. Please note that these Web sites' privacy policies may differ from those of Aspect. We encourage you to read the privacy statement of any Web site you may visit, because we are not responsible for such Web sites’ content and policies.

Children’s Privacy

Aspect does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information on a child under the age of 13, we will take reasonable steps to delete that data from our systems. Please visit the FTC's website(1) for more tips on protecting children's privacy online.

Transfer of Personal Information

We may transfer your personal information to Aspect Software, Inc. in the US, to any Aspect subsidiary worldwide or to third parties acting on our behalf for the purposes of processing or storage.

Policy updates

All updates to this policy will be posted here. Last update: January 1, 2006

Contact Us

For further information about Aspect's privacy practices, please contact:
Aspect Software Legal Department
300 Apollo Drive
Chelmsford, MA 01824
978 250 7900  phone
978 244 7410  fax
email: legal-info@aspect.com.