 Aspect on Demand
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 | Aspect On Demand provides deployment flexibility to customers looking to begin their journey towards Next-Generation Customer Contact. |
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Energizer SharePoint 2010 Case Study
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| This Microsoft case study provides detail on Energizer Holdings Inc.'s adoption of SharePoint 2010 and the significant results they've seen. |
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Oceans Connect
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| This Oceans Connect case study provides detail on how Aspect Unified IP enabled this leading contact centre outsourcer to better serve its clients. |
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Human Resources Information System (HRIS) Link
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| The HRIS Link allows for quick and cost effective ways to integrate Aspect® Workforce Management with Human Resource Information Systems (HR, Payroll and CRM systems). |
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Mastering Customer Engagement Challenges in Retail Banking Industry Brief
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| The economic environment for banks has changed significantly following the recent global financial crisis. Customer relationships are top of mind – the ability to increase value, foster loyalty and promote positive word-of-mouth can help banks stand out in this challenging global marketplace. |
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Unified Outreach™ Brochure
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| This brochure discusses how Unified Outreach, a UC application for the contact center, automates early-stage contact, provides an efficient past-due account targeting strategy and delivers a new way to simplify your collections process. |
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Aspect Contact Data Sheet
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| Aspect Contact is a multimedia contact center solution for small to mid-size contact centers and service desks that help enterprises maximize their return from Microsoft Lync deployments. |
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Insight On- Speech Analytics: Bridging the Great Unknown
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| This Insight On discusses the value of speech analytics to the contact center and the business. |
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Can You Hear Your Customers Calling? White Paper
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| The UK energy marketplace
has seen dramatic change in recent years. Privatization, deregulation and
competition have resulted in mergers and acquisitions and increased regulatory
enforcement. Today many energy companies are managing a large and diverse
customer base, geographically disparate assets, and sizeable workforces. This white
paper explores why energy companies trail other sectors in customer service,
and what processes they can adopt to capture customer satisfaction issues, deliver
a positive customer experience and rapidly respond to strengthen their
competitive position |
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Aspect Professional Services Customer Contact Analytics Optimization Data Sheet
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| Complex implementations that confine contact center data within separate, isolated systems burden your ability to consolidate and mobilize the power of available information. Customer Contact Analytics Optimization from Aspect can help you free your raw business data and turn it into actionable knowledge that helps you run your contact center profitably and effectively. |
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Insight On: Performance Management: Tools that Drive Action, Not Just Reports
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| This paper shows that contact centers need tools that drive action, instead of just reporting on results. Advanced performance management applications enable a structured process through which a company can take steps to improve performance vs key metrics |
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Contact Center Intelligence
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| Contact center managers, more than ever, have to maximize their agents’ performance and improve their operations. This white paper talks to how they can meet these elevated expectations. |
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5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace White Paper
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| This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. |
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Moving from Zero to 90 in 60 Seconds
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| This white paper explains the elements of performance optimization, and outlines how your contact center can use technology to increase agent efficiency and productivity, and positively impact your company’s bottom line. |
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From Workforce Management to Workforce Productivity
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| This white paper explains the concept of workforce productivity and the technologies that support it, and it offers advice for selecting workforce productivity technology and for choosing a vendor who can supply it. |
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NorthShore University HealthSystem Case Study
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| This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
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Aspect Quality Management Speech Analytics
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| Aspect Quality Management offers integrated speech analytics enabling organizations to tap into their most underutilized and valuable asset – the voice of the customer. |
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Aspect Quality Management Desktop Integrator Data Sheet
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| This data sheet highlights the features, enhancements and key benefits of the Aspect® Quality Management Desktop Integrator. |
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Aspect Quality Management
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| Aspect Quality Management offers essential call logging (full-time recording), speech analytics, quality monitoring and agent coaching capabilities that help improve the quality of your customer interactions. |
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Aspect Quality Management Helps Manage Sensitive Customer Data
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| Aspect Quality Management helps promote compliance with the PCI DSS requirements by securely recording, storing, and replaying customer interactions while at the same time improving the quality of those interactions. |
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Aspect Professional Services Social Media Channel Integration
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| With Social Media Channel Integration customers can capture, route and respond to relevant social media conversations with a measured, planned approach delivered via the contact center. Aspect supports virtually any social media monitoring environment. |
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Microsoft Global Alliance Data Sheet
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| Learn how Aspect makes the most of Microsoft technologies such as Microsoft Lync, SharePoint and Dynamics CRM to help organizations create customer experiences that deliver flexible multichannel communications and collaboration, including social networks and communities, to increase first call resolution, agent productivity and customer satisfaction. |
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Post Production Optimization Service
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| Aspect Professional Services offers a post production consulting service that helps you get the most out of your investment - optimizing the solution to best meet your specific business needs. |
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Microsoft SharePoint Services from Aspect
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| Microsoft SharePoint has quickly become a critical platform for collaboration within organizations of all types and sizes. Employees are now creating their own sites, and teams are managing projects using SharePoint. |
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Customer Relationship Management Services from Aspect
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| Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system that enables organizations to maintain a clear view of customer relationships. |
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Aspect Business Intelligence Services
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| The Aspect Business Intelligence National Practice delivers performance management solutions that reduce costs, streamline operations, increase productivity and accountability to empower organizations to thrive in a highly competitive market. |
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Aspect Professional Services Self-Service Strategy and Deployment Assessments
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| A comprehensive self-service strategy can provide a superior customer experience that not only enhances satisfaction, but increases automation rates while reducing costs. |
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Aspect® Professional Services Methodology and Quality Plan Overview
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| Ask any technology manager to share their worst nightmare about a planned new solution and it will likely include fears of unmet expectations, cost overruns and later than expected solution delivery. |
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Client Services Case Study
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| This case study presents how the company tripled productivity of its collections operations with the Streamlined Collections™ application for customer contact. Aspect Unified IP and Advanced List Management improve contact and regulatory compliance. |
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Aspect Campaign Optimizer Brochure
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| This brochure discusses how Campaign Optimizer is a sophisticated call optimization solution that helps you achieve the levels of successful, quality contacts you need in order to develop, execute & manage collections, sales & proactive customer care. |
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