Microsoft Unified Communications CapabilitiesUnified communications using Microsoft Lync 2010 brings real-time, next-generation collaboration capabilities to your workforce – including rich presence, instant messaging, voice and desktop sharing – to ensure agile, efficient and tactical interactions. Aspect UC services help you extract the full benefits of Lync and optimize the user experience in the contact center and the enterprise through:
- Design of UC architecture infrastructure, hardware and software components, including Lync and supporting Microsoft products
- Evaluation of requirements for performance, high availability, security and other design factors
- Creation of a realistic implementation roadmap to support business requirements
- Installment, configuration, development and testing of functionality
- Development and implementation of an end-user adoption and support plan
- Creation and execution of a benefits realization plan
What are the benefits of using Microsoft Lync with Unified Communications?The process of achieving the full benefits of Lync, including increased workforce productivity and reduced costs, begins well before deployment with an implementation plan closely aligned to your business requirements. Aspect's thorough approach to Microsoft unified communications solutions helps you make more effective deployment decisions, resolve issues faster, and achieve an end product and user experience that meet both your technical requirements and business expectations.
