Business Intelligence and Data Warehousing

Aspect works with your organization to determine and implement business processes and tools that will provide you with the right information at the right time by consolidating, organizing and distributing business information using Microsoft’s set of integrated business intelligence technologies.

Aspect service offerings are designed to fit your organization’s specific needs and key business strategies to maximize the benefits of every business intelligence investment

Management Dashboards and Reports Using Microsoft SharePoint

Aspect’s dashboard and reporting solutions help executives and managers make the right decisions by delivering the right information at the right time. Leveraging SharePoint as a presentation tool or even as a potential data repository, the latest data can be quickly accessed for fresh business insights – with the ability to drill into the details through an easy-to-use web interface.

Key service elements include:

• Technical feature-based dashboard demonstration
• Dashboard collaboration and whiteboard session
• Dashboard strategy, KPI and data source assessment
• Dashboard proof-of-concept solution
• Dashboard solution design, delivery and deployment

Enterprise Reporting Solutions

Too often organizations with a wealth of reporting processes, systems and technologies, are largely unsatisfied with the performance quality of these resources.

This Aspect solution provides a structured approach for migrating clients from older or non-Microsoft reporting solutions to the latest Microsoft SQL Server Reporting Services platform to reduce costs and improve organizational reporting.

Key service elements include:

• Current reporting process assessment
• Report conversion pilot solution
• Full report conversion, upgrade, or migration

Data Warehouse and Cube Development Using Microsoft SQL Server

Enterprise reporting can be very complex and challenging when business information exists in multiple data silos and sources.

Aspect’s data warehouse and cube development is designed to aggregate information from multiple systems to provide your with organization a consolidated data platform for effective reporting and information delivery

Key service elements include:

• Existing data warehouse and cube assessment
• Data cube pilot implementation
• Enterprise data warehouse and cube implementation
• Microsoft data warehouse and cube platform training

Next Generation Customer Contact Services
Bring together your Microsoft and Aspect investments within the contact center and across the enterprise to improve the customer experience and your operational productivity.

.NET Application Development
Build custom software applications using industry-proven best practices, tools and technologies to help your organization develop, integrate, enhance and support mission-critical business systems. Leveraging Microsoft .NET technologies, your organization will minimize risks and costs within agreeable timeframes to deliver software applications that meet your business and technical requirements.