Streamlined Collections Video
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 | This video demonstrated how Streamlined Collections, a unified communications application for the contact center, can automate early stage contact and provide a more efficient account targeting strategy to reduce delinquencies and write-offs. |
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Seamless Customer Service Video
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| Watch this video to learn about Seamless Customer Service, a unified communications (UC) application for the contact center that unites inbound routing and voice portal capabilities to help organizations deliver the next generation of customer contact. |
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Optimized Collections Video
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| This video demonstrates how Optimized Collections, a unified communications application for the contact center, can enhance calling strategies and help you apply the right resources at the right times to improve debtor contact productivity. |
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Productive Workforce Video
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| This video demonstrates how Blended Interaction, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. |
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The Next Generation of Customer Contact Video
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| Watch this video and learn how customer-centric organizations can deliver a next-generation experience by engaging customers in social and retail spaces, and enlisting support from key functional areas of the enterprise. |
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Next Generation Customer Contact Architecture Video
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| Watch this video and learn how customer-centric organizations can deliver a next-generation experience by engaging customers in social and retail spaces, and enlisting support from key functional areas of the enterprise. |
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Blended Interaction Video
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| This video demonstrates how Blended Interaction, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. Learn how your multi-channel contact center can gain greater visibility, control and staffing efficiency. |
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Aspect Contact Video
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| Watch this video to see how Aspect Contact equips help desks or service desks under 100 seats to expertly handle service requests from multiple access channels, including voice, email, web chat, and instant message. |
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Migration Pathway to Next Generation Customer Contact
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| This video describes the migration pathway to the delivering next-generation customer contact customer while preserving your tried and true best practices. |
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Improving First Call Resolution and Enhancing the Customer Experience Podcast
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| This podcast provides information on Aspect's unified communications (UC) application for the contact center, Seamless Customer Service™. |
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Automating Early Stage Collections Podcast
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| Serge Hyppolite, Director of Interaction Product Management at Aspect talks about how capabilities available in the company’s Streamlined Collections™ |
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Enhancing Debtor Contact Productivity Podcast
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| This podcast provides information on Aspect's unified communications (UC) application for the contact center, Optimized Collections™. |
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Adopting a Continuous Improvement Culture in the Contact Center Podcast
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| Brett Williams, Director of Product Management for the PerformanceEdge Group at Aspect, outlines the opportunities for organizations to improve contact center agent productivity for the contact center, Productive Workforce™. |
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