 Aspect on Demand
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 | Aspect On Demand provides deployment flexibility to customers looking to begin their journey towards Next-Generation Customer Contact. |
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5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace White Paper
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| This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. |
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From Workforce Management to Workforce Productivity
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| This white paper explains the concept of workforce productivity and the technologies that support it, and it offers advice for selecting workforce productivity technology and for choosing a vendor who can supply it. |
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AmBank Group Case Study
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| This AmBank case study demonstrates how the company leveraged unified communications to reduce costs and improve contact center manageability. |
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Aspect Workforce Management Optimization Review Data Sheet
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| This data sheet describes how the Aspect Workforce Management Optimization Review helps you to improve operational efficiency by identifying ways in which you can more fully utilize Aspect Workforce Management. |
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Aspect Social Media Channel Integration Offering
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| Aspect Social Media Channel Integration allows customers to bring the social dialogue into the contact center and apply Aspect’s sophisticated workflow rules, call center performance analytics, and workforce optimization capabilities to social media-based communications. |
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Aspect Workforce Management - Virtual Schedule Attendant
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| Utilizing Aspect Unified IP enhanced bi-directional integration into Aspect Workforce Management, the Virtual Schedule Attendant provides the ability for employees to dial into the contact center to alert administrative and management staff of schedule affecting changes (tardiness, absence, personal day, etc.). |
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Klant Contact Services
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| This Klant Contact Services case study provides detail on how the company enhanced planning, forecasting and scheduling processes with Aspect's workforce optimization capabilities. |
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Alaska Airlines
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| This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivty and customer service. |
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Insight On- At-home Agents and the Virtual Contact Center
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| This Insight On discusses the seven things you need to know about at-home agents and the virtual contact center |
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Garlands Call Centres
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| This Garlands Call Centres case study provides detail on how the leading UK outsourcer used Aspect Unified IP to drive their IP transition strategy. |
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Beyond Workforce Management
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| This white paper explains the concept of workforce productivity and the technologies that support it, and offers advice for selecting the right workforce productivity solutions and vendors. |
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Making the Back Office Pay
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| Measuring and increasing productivity while reducing costs |
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At-Home Contact Center Agents – Making the Right Decision
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| This white paper will allow you to further understand what items need to be explored as your company considers adding at-home agents to your contact center. |
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VQconnect™ for Aspect® Workforce Management
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| Call Design Pty Ltd©, a validated Aspect partner, has developed a server based application that enables Aspect Workforce Management to interface with the Genesys® Customer Interaction Management (CIM) Platform. |
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Aspect® Workforce Management - Reserve
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| As an optional enhancement package of Aspect Workforce Management, Reserve provides a robust set of automated seat planning and management tools that enable you to efficiently generate seating plans for front- and back-office personnel. |
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Aspect® Workforce Management - Perform
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| As a fully integrated enhancement package of Aspect Workforce Management, Perform provides details on how your agents are performing so you can help them improve and excel. |
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Aspect® Workforce Management - Encompass
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| As a fully integrated enhancement package of Aspect Workforce Management, Encompass is designed specifically for the needs of contact centers that outsource some of their contact workload. |
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Aspect® Workforce Management - Empower
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| Fully integrated with Aspect Workforce Management, the Aspect Workforce Management - Empower enhancement package simplifies the processes of requesting, reviewing, and automatically approving schedule changes. |
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Aspect Workforce Management - Analyze
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| Aspect Workforce Management – Analyze is an out-of-the-box solution for analyzing workforce and operational performance statistics. |
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Aspect® Workforce Management - Allocate
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| Aspect Workforce Management – Allocate offers the core functionality of Aspect Workforce Management software, plus advanced networking and staff scheduling capabilities that provide a global perspective for centers that share contacts across sites. |
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Aspect® Workforce Management Outbound and Blended Capabilities
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| Aspect Workforce Management assures you have the right agents with the right skills at the right time to deliver high-yield campaign results, while maximizing the efficiency and effectiveness of your outbound and blended staffing resources. |
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Aspect Workforce Management Data Sheet
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| Staffing represents the majority of a contact center’s budget. Finding a way to be as efficient as possible with staff, without sacrificing customer service level or collections yields can be a real challenge. |
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Aspect® Workforce Management Genesys Connector
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| Aspect Workforce Management assures you have the right agents with the right skills at the right time to deliver high-yield campaign results, while maximizing the efficiency and effectiveness of your outbound and blended staffing resources. |
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Aspect® Workforce Management Multiskill Capabilities
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| Creating optimal multiskill staffing plans that effectively model your routing strategies can be challenging. Aspect Workforce Management helps you consider everything and act now to effectively manage your multiskill and multichannel workforce. |
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Aspect® Workforce Management Forecasting, Scheduling and Tracking Capabilities
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| As the global leader in workforce management, Aspect Workforce Management assures you have the right agents, with the right skills, at the right time and helps with planning and managing the performance of inbound, blended and outbound staffing resources. |
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Aspect® Workforce Management for Back Office Applications
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| Aspect Workforce Management can help automate the workforce planning process for back offices while reducing the number of staff required to complete tasks and increasing the overall all performance of back office operations. |
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Job Match from Aspect
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| Job Match powered by Knowlagent, is a web-based job screening application that is designed to help you hire the right agents who possess the skills and traits required for the position and who are able to excel. |
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Productive Workforce™ Brochure
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| This brochure discusses how Productive Workforce, a UC application for the contact center that unites workforce management, performance management and quality management, helps reduce the cost per customer interaction and improve the customer experience. |
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Aspect Success Story - Workforce Management in a Union Shop
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| This success story goes into the challenges and positive results that this union shop has seen with Aspect workforce management solutions. |
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