 Insight On- Speech Analytics: Bridging the Great Unknown
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 | This Insight On discusses the value of speech analytics to the contact center and the business. |
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Aspect Quality Management Speech Analytics
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| Aspect Quality Management offers integrated speech analytics enabling organizations to tap into their most underutilized and valuable asset – the voice of the customer. |
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Aspect Quality Management Desktop Integrator Data Sheet
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| This data sheet highlights the features, enhancements and key benefits of the Aspect® Quality Management Desktop Integrator. |
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Aspect Quality Management
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| Aspect Quality Management offers essential call logging (full-time recording), speech analytics, quality monitoring and agent coaching capabilities that help improve the quality of your customer interactions. |
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Aspect Quality Management Helps Manage Sensitive Customer Data
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| Aspect Quality Management helps promote compliance with the PCI DSS requirements by securely recording, storing, and replaying customer interactions while at the same time improving the quality of those interactions. |
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Ping An Insurance (Group) Case Study
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| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
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What has Your Quality Monitoring Program Done for You Lately? Best Practices in Quality Monitoring
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| This paper offers some practical best practice tips for assessing and increasing the value that your quality process is delivering. |
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Productive Workforce™ Brochure
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| This brochure discusses how Productive Workforce, a UC application for the contact center that unites workforce management, performance management and quality management, helps reduce the cost per customer interaction and improve the customer experience. |
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CNA Surety
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| This CNA Surety case study provides detail on how the company improved overall performance and enhanced customer interactions with Aspect's Productive Workforce. |
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