 Insight On- Speech Analytics: Bridging the Great Unknown
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 | This Insight On discusses the value of speech analytics to the contact center and the business. |
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Insight On: Performance Management: Tools that Drive Action, Not Just Reports
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| This paper shows that contact centers need tools that drive action, instead of just reporting on results. Advanced performance management applications enable a structured process through which a company can take steps to improve performance vs key metrics |
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Contact Center Intelligence
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| Contact center managers, more than ever, have to maximize their agents’ performance and improve their operations. This white paper talks to how they can meet these elevated expectations. |
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Moving from Zero to 90 in 60 Seconds
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| This white paper explains the elements of performance optimization, and outlines how your contact center can use technology to increase agent efficiency and productivity, and positively impact your company’s bottom line. |
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Aspect Social Media Channel Integration Offering
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| Aspect Social Media Channel Integration allows customers to bring the social dialogue into the contact center and apply Aspect’s sophisticated workflow rules, call center performance analytics, and workforce optimization capabilities to social media-based communications. |
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Aspect® Performance Management
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| Aspect Performance Management measures and communicates contact center results to continuously improve business processes by providing analytics tools and performance scorecards that automatically initiate alerts and actions without human interaction. |
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Aspect Professional Services Technology Primer: Enhancing the Value of Aspect Performance Management
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| Guide to methodologies and best practices for using Aspect Performance Management. |
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Performance Management
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| Aspect Performance Management measures and communicates contact center results to continuously |
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Aspect Performance Management Coaching
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| Coaching is part of the Aspect Performance Management workflow application that automates, measures and monitors the overall coaching process for improved staff development. |
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Job Match from Aspect
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| Job Match powered by Knowlagent, is a web-based job screening application that is designed to help you hire the right agents who possess the skills and traits required for the position and who are able to excel. |
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Coaching & eLearning from Aspect
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| Coaching & eLearning capabilities from Aspect combines agent quality evaluation, needs based coaching, results tracking and optimized scheduling capabilities with online learning management. |
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Productive Workforce™ Brochure
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| This brochure discusses how Productive Workforce, a UC application for the contact center that unites workforce management, performance management and quality management, helps reduce the cost per customer interaction and improve the customer experience. |
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