 Unified Outreach™ Brochure
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 | This brochure discusses how Unified Outreach, a UC application for the contact center, automates early-stage contact, provides an efficient past-due account targeting strategy and delivers a new way to simplify your collections process. |
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Optimized Collections™ Brochure
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| This brochure discusses how Optimized Collections, which unites campaign optimization, WFM, and performance management, helps reduce cost & delivers a new way to allocate resources, track performance & apply appropriate calling strategies. |
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Aspect Success Story - Workforce Management in a Union Shop
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| This success story goes into the challenges and positive results that this union shop has seen with Aspect workforce management solutions. |
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Mission-Critical Customer Service Success Story
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| This success story talks about how Aspect CallCenter ACD has helped this utility provider provide enhanced service around the clock for millions of customers. |
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Aspect Success Story- Electric Utility Success Story
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| This success story talks about how one electric utility company used Aspect Unified IP to increase customer service, cut costs and manage collections processes. |
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British Gas - Aspect Unified IP Case Study
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| This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives. |
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