 NorthShore University HealthSystem Case Study
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 | This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
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Aspect Unified IP Migration Data Sheet
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| Aspect Unified IP helps you compete more aggressively in a marketplace that increasingly demands forward-focused, customer-centric interaction management strategies and technologies. With a truly unified and completely integrated solution that enables more informed, proactive dialogue, you can cost-effectively deliver consistent quality through a multi-channel, multi-choice customer experience. |
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Four Reasons Why… Proactive Care Means Customer Loyalty
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| This white paper discusses four reasons why proactive customer care makes good business sense, along with some basic tips on how to start a proactive customer care campaign. |
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Ping An Insurance (Group) Case Study
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| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
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Aspect Unified IP for Unified Command and Control Reporting
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| The Aspect Unified IP Contributor for Unified Command and Control - Reporting (DataMart) provides Aspect customers a comprehensive and feature rich view into their Inbound and Outbound operations including data from Aspect Unified IP - Advanced List Management. |
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Asian Paints Ltd.
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| Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect |
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Affinity Group, Inc.
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| This case study on the Affinity Group, a leader in recreation activities, discusses how they increased revenue and member satisfaction with a unified contact center solution plus workforce management (Blended Interaction). |
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Blended Interaction Video
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| This video demonstrates how Blended Interaction, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. Learn how your multi-channel contact center can gain greater visibility, control and staffing efficiency. |
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Improving First Call Resolution and Enhancing the Customer Experience Podcast
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| This podcast provides information on Aspect's unified communications (UC) application for the contact center, Seamless Customer Service™. |
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Connecting to the Empowered Customer
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| This white paper discusses how to reconnect the contact center experience with consumer expectations by looking at how the dynamics in the contact center have changed & how companies can best address consumer needs resulting from the shift in power. |
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On-Demand Inbound Self Service
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| On-Demand Inbound Self Service is a capability that complements the Seamless Customer Service™ unified communication application for the contact center voice portal. |
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Seamless Customer Service™ Brochure
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| This brochure discusses how Seamless Customer Service, a UC application for the contact center, unites inbound routing and voice portal capabilities to reduce cost-per-customer inquiry. |
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Blended Interaction™ for Inbound and Outbound Brochure
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| This brochure discusses how Blended Interaction delivers a new way to simplify and automate customer services, sales and collections processes by uniting inbound routing, Internet contact, voice portal, outbound dialing, and WFM capabilities. |
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HomeShop18
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| This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center. |
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