 Aspect on Demand
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 | Aspect On Demand provides deployment flexibility to customers looking to begin their journey towards Next-Generation Customer Contact. |
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Unified Outreach™ Brochure
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| This brochure discusses how Unified Outreach, a UC application for the contact center, automates early-stage contact, provides an efficient past-due account targeting strategy and delivers a new way to simplify your collections process. |
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Client Services Case Study
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| This case study presents how the company tripled productivity of its collections operations with the Streamlined Collections™ application for customer contact. Aspect Unified IP and Advanced List Management improve contact and regulatory compliance. |
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Aspect Campaign Optimizer Brochure
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| This brochure discusses how Campaign Optimizer is a sophisticated call optimization solution that helps you achieve the levels of successful, quality contacts you need in order to develop, execute & manage collections, sales & proactive customer care. |
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Telephone Consumer Protection Act (TCPA) - Guideline for Aspect customers on the latest FCC Report and Order
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| This white paper provides an overview of the February 15, 2012 Federal Communications Commission Report and Order regarding refinements to the Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991 and explains how the Aspect Unified IP solution can be used to help comply with this ruling. |
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AmBank Group Case Study
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| This AmBank case study demonstrates how the company leveraged unified communications to reduce costs and improve contact center manageability. |
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Klant Contact Services
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| This Klant Contact Services case study provides detail on how the company enhanced planning, forecasting and scheduling processes with Aspect's workforce optimization capabilities. |
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Asian Paints Ltd.
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| Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect |
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Affinity Group, Inc.
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| This case study on the Affinity Group, a leader in recreation activities, discusses how they increased revenue and member satisfaction with a unified contact center solution plus workforce management (Blended Interaction). |
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Alberici Group
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| This Alberici Group case study provides detail on how Aspect helped them experience a single system for managing accounts, contacts and sales opportunities. |
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Next Generation Customer Contact Architecture Video
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| Watch this video and learn how customer-centric organizations can deliver a next-generation experience by engaging customers in social and retail spaces, and enlisting support from key functional areas of the enterprise. |
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Aspect Success Story: Total View of the Contact Center Boosts Productivity and Effectiveness
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| This success story discusses how Aspect® Conversations™ Predictive Dialer improves collection and telemarketing initiatives for a growing credit card company. |
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Garlands Call Centres
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| This Garlands Call Centres case study provides detail on how the leading UK outsourcer used Aspect Unified IP to drive their IP transition strategy. |
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Beyond Workforce Management
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| This white paper explains the concept of workforce productivity and the technologies that support it, and offers advice for selecting the right workforce productivity solutions and vendors. |
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Keeping Pace with the Consumer: Finding the right partner for your next-generation contact center
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| This white paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. |
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Aspect® Workforce Management Outbound and Blended Capabilities
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| Aspect Workforce Management assures you have the right agents with the right skills at the right time to deliver high-yield campaign results, while maximizing the efficiency and effectiveness of your outbound and blended staffing resources. |
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Productive Workforce™ Brochure
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| This brochure discusses how Productive Workforce, a UC application for the contact center that unites workforce management, performance management and quality management, helps reduce the cost per customer interaction and improve the customer experience. |
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Optimized Collections™ Brochure
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| This brochure discusses how Optimized Collections, which unites campaign optimization, WFM, and performance management, helps reduce cost & delivers a new way to allocate resources, track performance & apply appropriate calling strategies. |
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HomeShop18
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| This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center. |
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020-EPOS
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| Aspect Unified IP is helping 020-EPOS to manage outbound and customer lifecycle management strategies. |
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Marketing Agency Success Story
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| This success story talks to an agency that utilized Aspect Unified IP to unify contact center operations and manage growing customer base. |
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Transcom
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| This Transcom case study presents the highlights of how Aspect workforce management capabilities helped a leading customer contact outsourcer address planning, forecasting, and scheduling challenges for 20,000 agents and back-office employees. |
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International Cruise & Excursions, Inc.
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| This International Cruise & Excursions, Inc. case study describes how Aspect workforce management capabilities helped the company more accurately forecast contact center resource levels required on an intraday basis, and save $2.5 million annually. |
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I-Direct Broker Case Study
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| This I-Direct Broker case study provides detail on how the company has increased efficiency, lowered operational costs in managing inbound and outbound customer service and collections, and handles new customer calls with Aspect Unified IP. |
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FCS Financial
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| This FCS Financial case study provides details on how Aspect helped them achieve considerable results with Microsoft solutions. |
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Adventity
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| This Adventity case study provides detail on how they, with the help of Aspect's solutions, leveraged text, internet and outbound calling for improved service and sales. |
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Legis Colombia
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| This Legis Colombia case study provides detail on how Aspect Unified IP enabled this legal document provider to offer new outsourced services. |
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LCA-Vision, Inc.
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| This LCA Vision case study provides detail on how the company improved service levels during periods of business growth with Aspect's workforce management capabilities. |
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Banco Popular de Puerto Rico
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| This Banco Popular, a leading financial services company, case study discuss how Aspect’s workforce management capabilities helped them boost agent productivity and reduce abandoned calls by 40 percent. |
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