 Aspect Unified IP Migration Data Sheet
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 | Aspect Unified IP helps you compete more aggressively in a marketplace that increasingly demands forward-focused, customer-centric interaction management strategies and technologies. With a truly unified and completely integrated solution that enables more informed, proactive dialogue, you can cost-effectively deliver consistent quality through a multi-channel, multi-choice customer experience. |
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Seamless Customer Service Video
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| Watch this video to learn about Seamless Customer Service, a unified communications (UC) application for the contact center that unites inbound routing and voice portal capabilities to help organizations deliver the next generation of customer contact. |
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Unified Communications - Keeping the Customer in the Equation
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| This white paper highlights how UC will have the most relevance if it is couched in terms of not just generically improving communications but in having the focus of improvement be the communications between organizations and their customers. |
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Seamless Customer Service™ Brochure
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| This brochure discusses how Seamless Customer Service, a UC application for the contact center, unites inbound routing and voice portal capabilities to reduce cost-per-customer inquiry. |
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HarborOne Case Study
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| This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities. |
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HCL BPO
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| This HCL-BPO case study provides detail on how Aspect’s unified solution helped the company leverage virtualisation capabilities while reducing costs and improving contact centre manageability |
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Turning UC Potential into Results in the Contact Center
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| This Aspect case study provides detail on how Seamless Customer Service™ helps Aspect Technical Services achieve measurable improvements in customer satisfaction. |
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