 Aspect on Demand
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 | Aspect On Demand provides deployment flexibility to customers looking to begin their journey towards Next-Generation Customer Contact. |
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Oceans Connect
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| This Oceans Connect case study provides detail on how Aspect Unified IP enabled this leading contact centre outsourcer to better serve its clients. |
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Unified Outreach™ Brochure
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| This brochure discusses how Unified Outreach, a UC application for the contact center, automates early-stage contact, provides an efficient past-due account targeting strategy and delivers a new way to simplify your collections process. |
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Aspect Contact Data Sheet
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| Aspect Contact is a multimedia contact center solution for small to mid-size contact centers and service desks that help enterprises maximize their return from Microsoft Lync deployments. |
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Insight On- Speech Analytics: Bridging the Great Unknown
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| This Insight On discusses the value of speech analytics to the contact center and the business. |
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Insight On: Performance Management: Tools that Drive Action, Not Just Reports
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| This paper shows that contact centers need tools that drive action, instead of just reporting on results. Advanced performance management applications enable a structured process through which a company can take steps to improve performance vs key metrics |
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Contact Center Intelligence
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| Contact center managers, more than ever, have to maximize their agents’ performance and improve their operations. This white paper talks to how they can meet these elevated expectations. |
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5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace White Paper
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| This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. |
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Moving from Zero to 90 in 60 Seconds
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| This white paper explains the elements of performance optimization, and outlines how your contact center can use technology to increase agent efficiency and productivity, and positively impact your company’s bottom line. |
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From Workforce Management to Workforce Productivity
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| This white paper explains the concept of workforce productivity and the technologies that support it, and it offers advice for selecting workforce productivity technology and for choosing a vendor who can supply it. |
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NorthShore University HealthSystem Case Study
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| This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
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Aspect Quality Management Speech Analytics
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| Aspect Quality Management offers integrated speech analytics enabling organizations to tap into their most underutilized and valuable asset – the voice of the customer. |
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Aspect Quality Management Desktop Integrator Data Sheet
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| This data sheet highlights the features, enhancements and key benefits of the Aspect® Quality Management Desktop Integrator. |
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Aspect Quality Management
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| Aspect Quality Management offers essential call logging (full-time recording), speech analytics, quality monitoring and agent coaching capabilities that help improve the quality of your customer interactions. |
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Aspect Quality Management Helps Manage Sensitive Customer Data
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| Aspect Quality Management helps promote compliance with the PCI DSS requirements by securely recording, storing, and replaying customer interactions while at the same time improving the quality of those interactions. |
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Client Services Case Study
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| This case study presents how the company tripled productivity of its collections operations with the Streamlined Collections™ application for customer contact. Aspect Unified IP and Advanced List Management improve contact and regulatory compliance. |
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Aspect Campaign Optimizer Brochure
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| This brochure discusses how Campaign Optimizer is a sophisticated call optimization solution that helps you achieve the levels of successful, quality contacts you need in order to develop, execute & manage collections, sales & proactive customer care. |
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Streamlined Collections Video
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| This video demonstrated how Streamlined Collections, a unified communications application for the contact center, can automate early stage contact and provide a more efficient account targeting strategy to reduce delinquencies and write-offs. |
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Telephone Consumer Protection Act (TCPA) - Guideline for Aspect customers on the latest FCC Report and Order
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| This white paper provides an overview of the February 15, 2012 Federal Communications Commission Report and Order regarding refinements to the Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991 and explains how the Aspect Unified IP solution can be used to help comply with this ruling. |
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Aspect Unified IP Migration Data Sheet
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| Aspect Unified IP helps you compete more aggressively in a marketplace that increasingly demands forward-focused, customer-centric interaction management strategies and technologies. With a truly unified and completely integrated solution that enables more informed, proactive dialogue, you can cost-effectively deliver consistent quality through a multi-channel, multi-choice customer experience. |
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Next-Generation Contact Center Platforms Built for Microsoft Lync
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| Aspect provides contact center solutions that leverage a strategic global alliance with Microsoft to take advantage of platforms such as Lync, SharePoint and Dynamics CRM to help companies profitably and productively engage customers and employees. |
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AmBank Group Case Study
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| This AmBank case study demonstrates how the company leveraged unified communications to reduce costs and improve contact center manageability. |
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Four Reasons Why… Proactive Care Means Customer Loyalty
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| This white paper discusses four reasons why proactive customer care makes good business sense, along with some basic tips on how to start a proactive customer care campaign. |
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Aspect Speech Analytics Data Sheet
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| This data sheet describes how Aspect Speech Analytics empowers your contact center to quickly extract deep and meaningful business intelligence directly from recorded voice interactions for a well-rounded understanding of customer intent and experience. |
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Aspect Workforce Management Optimization Review Data Sheet
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| This data sheet describes how the Aspect Workforce Management Optimization Review helps you to improve operational efficiency by identifying ways in which you can more fully utilize Aspect Workforce Management. |
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Ping An Insurance (Group) Case Study
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| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
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Aspect Social Media Channel Integration Offering
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| Aspect Social Media Channel Integration allows customers to bring the social dialogue into the contact center and apply Aspect’s sophisticated workflow rules, call center performance analytics, and workforce optimization capabilities to social media-based communications. |
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Unified Command and Control - Real-Time Reporting for Aspect Unified IP Advance List Management Contributor
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| The Aspect Unified IP - Advanced List Management Real-Time Contributor for Unified Command and Control Real-Time Reporting provides a comprehensive and feature rich view for outbound dialing operations. |
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Aspect Workforce Management - Virtual Schedule Attendant
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| Utilizing Aspect Unified IP enhanced bi-directional integration into Aspect Workforce Management, the Virtual Schedule Attendant provides the ability for employees to dial into the contact center to alert administrative and management staff of schedule affecting changes (tardiness, absence, personal day, etc.). |
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Aspect Unified IP for Unified Command and Control Reporting
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| The Aspect Unified IP Contributor for Unified Command and Control - Reporting (DataMart) provides Aspect customers a comprehensive and feature rich view into their Inbound and Outbound operations including data from Aspect Unified IP - Advanced List Management. |
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