Streamlined Collections Video
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 | This video demonstrated how Streamlined Collections, a unified communications application for the contact center, can automate early stage contact and provide a more efficient account targeting strategy to reduce delinquencies and write-offs. |
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 Curing the Cost Epidemic
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| This white paper reviews trends & statistics related to chronic health condition costs, how these costs impact hospitals, & how hospitals can use technology to help patients change lifestyle behaviors to lower readmission rates & uncompensated care costs. |
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Seamless Customer Service Video
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| Watch this video to learn about Seamless Customer Service, a unified communications (UC) application for the contact center that unites inbound routing and voice portal capabilities to help organizations deliver the next generation of customer contact. |
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Next Generation Customer Contact Architecture Video
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| Watch this video and learn how customer-centric organizations can deliver a next-generation experience by engaging customers in social and retail spaces, and enlisting support from key functional areas of the enterprise. |
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Blended Interaction Video
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| This video demonstrates how Blended Interaction, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. Learn how your multi-channel contact center can gain greater visibility, control and staffing efficiency. |
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Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness
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| This white paper discusses best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that enables those practices. |
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Keeping Pace with the Consumer: Finding the right partner for your next-generation contact center
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| This white paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. |
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Unified Command and Control® Real-Time Reporting
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| Unified Command and Control Real-Time Reporting gathers the data you need for optimal business results. |
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Seamless Customer Service™ Brochure
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| This brochure discusses how Seamless Customer Service, a UC application for the contact center, unites inbound routing and voice portal capabilities to reduce cost-per-customer inquiry. |
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Blended Interaction™ for Inbound and Outbound Brochure
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| This brochure discusses how Blended Interaction delivers a new way to simplify and automate customer services, sales and collections processes by uniting inbound routing, Internet contact, voice portal, outbound dialing, and WFM capabilities. |
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CVS/ Pharmacy
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| This CVS case study provides detail on how the company has achieved significant results with Aspect's unified solutions and Professional Services help. |
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Computer Sciences Corporation
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| This Computer Sciences Corporation case study provides detail on how the company achieved significant results with Aspect Unified IP. |
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