 Energizer SharePoint 2010 Case Study
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 | This Microsoft case study provides detail on Energizer Holdings Inc.'s adoption of SharePoint 2010 and the significant results they've seen. |
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Mastering Customer Engagement Challenges in Retail Banking Industry Brief
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| The economic environment for banks has changed significantly following the recent global financial crisis. Customer relationships are top of mind – the ability to increase value, foster loyalty and promote positive word-of-mouth can help banks stand out in this challenging global marketplace. |
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Unified Outreach™ Brochure
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| This brochure discusses how Unified Outreach, a UC application for the contact center, automates early-stage contact, provides an efficient past-due account targeting strategy and delivers a new way to simplify your collections process. |
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NorthShore University HealthSystem Case Study
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| This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
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Client Services Case Study
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| This case study presents how the company tripled productivity of its collections operations with the Streamlined Collections™ application for customer contact. Aspect Unified IP and Advanced List Management improve contact and regulatory compliance. |
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Aspect Unified Solutions for Healthcare Payers Data Sheet
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| The healthcare environment is rapidly changing. Payer organizations face rising pressures to manage the gap between funding and medical costs, often against the backdrop of an uncertain regulatory environment in a historic state of flux. Aspect provides the solutions to help create superior member experiences |
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CommunityOne Registration System for Continuing Education from Aspect Feature Guide
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| High level overview of the outstanding features CommunityOne offers. Some highlights include: Improved efficiency, Streamlined registration processes, enhanced corporate relationships with the institution, single log-in for administrators, and more! |
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CommunityOne from Aspect
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| This data sheet discusses CommunityOne from Aspect, a CRM solution that is a single relationship platform ideal for a wide variety of campus departments. |
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AmBank Group Case Study
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| This AmBank case study demonstrates how the company leveraged unified communications to reduce costs and improve contact center manageability. |
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CommunityOne Collaboration Suite Data Sheet
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| CommunityOne provides institutional leadership and their support with a means to quickly understand the complex and critical nature of the institute’s constituent relationships with a simple, comfortable user interface. |
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Ping An Insurance (Group) Case Study
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| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
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Education Analytics Data Sheet
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| This data sheet discusses Education Analytics for Statewide Longitudinal Data Systems (SLDS) from Aspect. |
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Aspect Industry Solutions for Healthcare Data Sheet
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| Aspect’s Healthcare National Practice combines real-world experience and deep technical knowledge to help healthcare organizations achieve superior outcomes, enhance productivity, reduce costs and discover new revenue opportunities. |
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Wellmont Health System
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| This Wellmont Health System case study highlights how Aspect implemented a Microsoft SharePoint-based portal, providing a framework that delivered increased patient safety and care, and provider satisfaction. |
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Curing the Cost Epidemic
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| This white paper reviews trends & statistics related to chronic health condition costs, how these costs impact hospitals, & how hospitals can use technology to help patients change lifestyle behaviors to lower readmission rates & uncompensated care costs. |
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Nebraska Department of Education
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| This Nebraska Department of Education case study details how Aspect created a website, including a web-based reporting system, to provide an online assessment solution for over 1,200 schools that saves time, labor and costs, and meets federal mandates. |
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Klant Contact Services
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| This Klant Contact Services case study provides detail on how the company enhanced planning, forecasting and scheduling processes with Aspect's workforce optimization capabilities. |
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Royal Mail Group
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| This Royal Mail Group case study provides detail on how Aspect delivered voice portals that allowed customers to track the status of letters and packets. |
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Asian Paints Ltd.
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| Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect |
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Alaska Airlines
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| This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivty and customer service. |
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Telexpress Corporation
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| In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients. |
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Aspect Success Story: Total View of the Contact Center Boosts Productivity and Effectiveness
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| This success story discusses how Aspect® Conversations™ Predictive Dialer improves collection and telemarketing initiatives for a growing credit card company. |
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Air Deccan Case Study
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| This Air Deccan case study explains how unified capabilities helped their India contact center
improve the speed and efficiency of their customer service. |
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George Warren Brown School Case Study
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| This case study describes how the George Warren Brown School deployed Microsoft Dynamics CRM, customized the solution and gained the flexibility and ease-of-use that they needed to establish a central source of constituent information and ensure adoption. |
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Garlands Call Centres
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| This Garlands Call Centres case study provides detail on how the leading UK outsourcer used Aspect Unified IP to drive their IP transition strategy. |
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Unified Communications for Healthcare
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| This Nemertes white paper discusses that by reducing human latency, improving collaboration, and enabling individuals and groups to improve their communications applications management, UC offers healthcare organizations tangible business benefits. |
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Optimizing the Collections Process
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| This white paper talks about optimizing the collections process because successful collection centers must continually analyze contact center performance and agent efficiency to maximize dollars collected and/or minimize roll rates and charge-offs. |
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CommunityOne Registration System for Continuing Education from Aspect
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| Is a registration system for post-secondary institutions to provide continuing professional education to non-traditional areas of higher learning. The system also creates an environment for easy management by the institution staff. |
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CommunityOne for Healthcare Data Sheet
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| This datasheet outlines CommunityOne from Aspect for the Healthcare industry. CommunityOne is designed to manage the various community relationships at all levels of healthcare organizations. |
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Collaboration Capabilities for Healthcare
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| Aspect’s Healthcare National Practice combines real-world experience and deep technical knowledge to help healthcare organizations achieve superior outcomes, enhance productivity, reduce costs and discover new revenue opportunities. |
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