 Aspect Quality Management Desktop Integrator Data Sheet
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 | This data sheet highlights the features, enhancements and key benefits of the Aspect® Quality Management Desktop Integrator. |
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Microsoft Global Alliance Data Sheet
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| Learn how Aspect makes the most of Microsoft technologies such as Microsoft Lync, SharePoint and Dynamics CRM to help organizations create customer experiences that deliver flexible multichannel communications and collaboration, including social networks and communities, to increase first call resolution, agent productivity and customer satisfaction. |
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Next-Generation Contact Center Platforms Built for Microsoft Lync
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| Aspect provides contact center solutions that leverage a strategic global alliance with Microsoft to take advantage of platforms such as Lync, SharePoint and Dynamics CRM to help companies profitably and productively engage customers and employees. |
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UC RapidStart: Beginning the UC Journey Now
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| UC RapidStart from Aspect helps organizations jumpstart their UC journey by combining a pilot deployment of Microsoft® Office Communications Server 2007 (OCS) and Microsoft® Office Communicator 2007 to an initial group of users. |
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UC Architecture and Network Planning and Design Services
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| The UC Architecture and Network Planning and Design Services from Aspect will help you design a complete UC architecture and network to support your implementation of Microsoft® UC solutions. |
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Aspect Professional Services Voice over IP Network Assessment
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| Voice over IP (VoIP) technology offers a significant opportunity to reduce your contact center costs and streamline operations. |
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Aspect Data Exchange System
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| Whether it is Inbound, Outbound, chat or email; Aspect captures detailed information providing the ability to track and measure key indicators to meet business objectives. With this level of detail comes increased complexity to report, extract and utilize data. |
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Curing the Cost Epidemic
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| This white paper reviews trends & statistics related to chronic health condition costs, how these costs impact hospitals, & how hospitals can use technology to help patients change lifestyle behaviors to lower readmission rates & uncompensated care costs. |
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Miercom Lab Testing Summary Report
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| Aspect’s ability to provide a highly available solution with Aspect Unified IP 7 is verified by Miercom. |
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Reducing Operational Costs and Increasing Staff Efficiency by Integrating the Communications Environment with Microsoft OCS 2007 R2: A Case Study on Aspect
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| This IDC white paper discusses Aspect's implementation of Microsoft OCS 2007 R2 and the results achieved. |
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Next Generation Customer Contact Architecture Video
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| Watch this video and learn how customer-centric organizations can deliver a next-generation experience by engaging customers in social and retail spaces, and enlisting support from key functional areas of the enterprise. |
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Aspect Contact Video
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| Watch this video to see how Aspect Contact equips help desks or service desks under 100 seats to expertly handle service requests from multiple access channels, including voice, email, web chat, and instant message. |
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Strategies to Reduce Your Information Security Risk
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| This white paper discusses that with careful preparation and ongoing evaluation, you can keep your contact center out of the information security headlines. |
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Insight On- Disaster Recovery – Is Your Contact Center Prepared?
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| This Insight On discusses a number of factors that your organization should take into consideration when building a comprehensive disaster recovery plan. |
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Insight On- What Contact Centers Can Teach the Rest of the Organization about Unified Communications
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| This Insight On discusses the importance of unified communications in the contact center and the role of performance optimization applications. |
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Public SIP Policy
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| This document is a SIP Interoperability Policy. |
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SIP Power Through Choice Guarantee - Policy Announcement
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| This policy announcement shows that Aspect bolsters the strength of the SIP Interoperability Policy by providing a SIP Power Through Choice Guarantee. |
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Garlands Call Centres
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| This Garlands Call Centres case study provides detail on how the leading UK outsourcer used Aspect Unified IP to drive their IP transition strategy. |
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Beyond Workforce Management
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| This white paper explains the concept of workforce productivity and the technologies that support it, and offers advice for selecting the right workforce productivity solutions and vendors. |
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Goodbye to CTI, Hello to Unified
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| This white paper talks about how unified architectures are making CTI obsolete. Uniting multiple capabilities in a single platform gives contact centers the control, flexibility, & freedom to focus on cost-effectively meeting today's consumer's needs. |
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The Aspect® Unified IP® Five 9s Environment
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| As a mission critical application for an enterprise contact center, Aspect Unified IP 7 is architected to deliver high availability (HA) and reliability up to 99.999%. |
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The Aspect® Unified IP® Five 9s Environment - Business Capabilities and Benefits
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| Five 9s, High Availability and the Enterprise-Wide Aspect® Unified IP® 7 Solution |
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Controlling Contact Center Chaos
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| This white paper examines specific problems commonly encountered by contact centers using siloed products and analyze some of the benefits of a unified solution and where it makes the most sense to implement. |
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Seven Things to Consider When Developing a Unified Communications Strategy
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| To boost competitiveness and improve business performance in today’s global environment, more and more enterprises are turning to Unified Communications (UC), which helps companies increase revenues, reduce costs, and enhance customer relationships. |
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Unified Communications Journey - Setting the Itinerary
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| This paper provides information about the 4 important stopovers that comprise a UC journey and the impact that UC has on the enterprsie. |
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified
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| This white paper explains the importance in learning how to rise above those integration challenges, control the chaos and reap the benefits that a unified solution can bring to your contact center. |
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Keeping Pace with the Consumer: Finding the right partner for your next-generation contact center
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| This white paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. |
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Viewpoint- The Contact Center: The Logical Starting Point for Every Unified Communications Strategy
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| This Viewpoint discusses how beneficial unified communications is within the contact center in addition to the other functional areas within your organization. |
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Viewpoint- Standards in the Contact Center: Why You Should Care
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| This Viewpoint highlights the value that open standards-based applications can bring to the contact center and why you should be demanding them from vendors. |
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Aspect® Workforce Management Genesys Connector
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| Aspect Workforce Management assures you have the right agents with the right skills at the right time to deliver high-yield campaign results, while maximizing the efficiency and effectiveness of your outbound and blended staffing resources. |
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