 Mastering Customer Engagement Challenges in Retail Banking Industry Brief
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 | The economic environment for banks has changed significantly following the recent global financial crisis. Customer relationships are top of mind – the ability to increase value, foster loyalty and promote positive word-of-mouth can help banks stand out in this challenging global marketplace. |
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Unified Outreach™ Brochure
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| This brochure discusses how Unified Outreach, a UC application for the contact center, automates early-stage contact, provides an efficient past-due account targeting strategy and delivers a new way to simplify your collections process. |
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AmBank Group Case Study
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| This AmBank case study demonstrates how the company leveraged unified communications to reduce costs and improve contact center manageability. |
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Ping An Insurance (Group) Case Study
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| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
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Aspect Success Story: Total View of the Contact Center Boosts Productivity and Effectiveness
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| This success story discusses how Aspect® Conversations™ Predictive Dialer improves collection and telemarketing initiatives for a growing credit card company. |
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Optimizing the Collections Process
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| This white paper talks about optimizing the collections process because successful collection centers must continually analyze contact center performance and agent efficiency to maximize dollars collected and/or minimize roll rates and charge-offs. |
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Optimized Collections™ Brochure
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| This brochure discusses how Optimized Collections, which unites campaign optimization, WFM, and performance management, helps reduce cost & delivers a new way to allocate resources, track performance & apply appropriate calling strategies. |
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HarborOne Case Study
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| This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities. |
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HCL BPO
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| This HCL-BPO case study provides detail on how Aspect’s unified solution helped the company leverage virtualisation capabilities while reducing costs and improving contact centre manageability |
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FCS Financial
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| This FCS Financial case study provides details on how Aspect helped them achieve considerable results with Microsoft solutions. |
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CNA Surety
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| This CNA Surety case study provides detail on how the company improved overall performance and enhanced customer interactions with Aspect's Productive Workforce. |
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Bank of Communications China
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| This Bank of Communications China case study provides detail around how the company is driving business impact with Aspect's unified solutions. |
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Banco Popular de Puerto Rico
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| This Banco Popular, a leading financial services company, case study discuss how Aspect’s workforce management capabilities helped them boost agent productivity and reduce abandoned calls by 40 percent. |
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American Century Investments
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| This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer. |
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