 Aspect on Demand
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 | Aspect On Demand provides deployment flexibility to customers looking to begin their journey towards Next-Generation Customer Contact. |
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Human Resources Information System (HRIS) Link
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| The HRIS Link allows for quick and cost effective ways to integrate Aspect® Workforce Management with Human Resource Information Systems (HR, Payroll and CRM systems). |
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Aspect Contact Data Sheet
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| Aspect Contact is a multimedia contact center solution for small to mid-size contact centers and service desks that help enterprises maximize their return from Microsoft Lync deployments. |
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Aspect Professional Services Customer Contact Analytics Optimization Data Sheet
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| Complex implementations that confine contact center data within separate, isolated systems burden your ability to consolidate and mobilize the power of available information. Customer Contact Analytics Optimization from Aspect can help you free your raw business data and turn it into actionable knowledge that helps you run your contact center profitably and effectively. |
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Aspect Quality Management Speech Analytics
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| Aspect Quality Management offers integrated speech analytics enabling organizations to tap into their most underutilized and valuable asset – the voice of the customer. |
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Aspect Quality Management Desktop Integrator Data Sheet
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| This data sheet highlights the features, enhancements and key benefits of the Aspect® Quality Management Desktop Integrator. |
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Aspect Quality Management
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| Aspect Quality Management offers essential call logging (full-time recording), speech analytics, quality monitoring and agent coaching capabilities that help improve the quality of your customer interactions. |
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Aspect Quality Management Helps Manage Sensitive Customer Data
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| Aspect Quality Management helps promote compliance with the PCI DSS requirements by securely recording, storing, and replaying customer interactions while at the same time improving the quality of those interactions. |
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Aspect Professional Services Social Media Channel Integration
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| With Social Media Channel Integration customers can capture, route and respond to relevant social media conversations with a measured, planned approach delivered via the contact center. Aspect supports virtually any social media monitoring environment. |
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Microsoft Global Alliance Data Sheet
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| Learn how Aspect makes the most of Microsoft technologies such as Microsoft Lync, SharePoint and Dynamics CRM to help organizations create customer experiences that deliver flexible multichannel communications and collaboration, including social networks and communities, to increase first call resolution, agent productivity and customer satisfaction. |
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Post Production Optimization Service
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| Aspect Professional Services offers a post production consulting service that helps you get the most out of your investment - optimizing the solution to best meet your specific business needs. |
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Microsoft SharePoint Services from Aspect
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| Microsoft SharePoint has quickly become a critical platform for collaboration within organizations of all types and sizes. Employees are now creating their own sites, and teams are managing projects using SharePoint. |
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Customer Relationship Management Services from Aspect
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| Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system that enables organizations to maintain a clear view of customer relationships. |
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Aspect Business Intelligence Services
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| The Aspect Business Intelligence National Practice delivers performance management solutions that reduce costs, streamline operations, increase productivity and accountability to empower organizations to thrive in a highly competitive market. |
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Aspect Professional Services Self-Service Strategy and Deployment Assessments
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| A comprehensive self-service strategy can provide a superior customer experience that not only enhances satisfaction, but increases automation rates while reducing costs. |
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Aspect® Professional Services Methodology and Quality Plan Overview
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| Ask any technology manager to share their worst nightmare about a planned new solution and it will likely include fears of unmet expectations, cost overruns and later than expected solution delivery. |
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Aspect Unified Solutions for Healthcare Payers Data Sheet
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| The healthcare environment is rapidly changing. Payer organizations face rising pressures to manage the gap between funding and medical costs, often against the backdrop of an uncertain regulatory environment in a historic state of flux. Aspect provides the solutions to help create superior member experiences |
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Aspect Unified IP Migration Data Sheet
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| Aspect Unified IP helps you compete more aggressively in a marketplace that increasingly demands forward-focused, customer-centric interaction management strategies and technologies. With a truly unified and completely integrated solution that enables more informed, proactive dialogue, you can cost-effectively deliver consistent quality through a multi-channel, multi-choice customer experience. |
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CommunityOne Registration System for Continuing Education from Aspect Feature Guide
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| High level overview of the outstanding features CommunityOne offers. Some highlights include: Improved efficiency, Streamlined registration processes, enhanced corporate relationships with the institution, single log-in for administrators, and more! |
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CommunityOne from Aspect
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| This data sheet discusses CommunityOne from Aspect, a CRM solution that is a single relationship platform ideal for a wide variety of campus departments. |
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CommunityOne Collaboration Suite Data Sheet
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| CommunityOne provides institutional leadership and their support with a means to quickly understand the complex and critical nature of the institute’s constituent relationships with a simple, comfortable user interface. |
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Aspect Speech Analytics Data Sheet
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| This data sheet describes how Aspect Speech Analytics empowers your contact center to quickly extract deep and meaningful business intelligence directly from recorded voice interactions for a well-rounded understanding of customer intent and experience. |
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UC Strategy and Business Case Services by Aspect
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| Unified communications should be viewed as a journey rather than a single project, with different capabilities, delivered along the way. UC can deliver rich, streamlined, and effective communications and collaboration across your enterprise. |
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UC RapidStart: Beginning the UC Journey Now
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| UC RapidStart from Aspect helps organizations jumpstart their UC journey by combining a pilot deployment of Microsoft® Office Communications Server 2007 (OCS) and Microsoft® Office Communicator 2007 to an initial group of users. |
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UC Implementation, Integration, and User Adoption Services
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| Aspect® Professional Services has the expertise and experience to help you deliver your UC strategy successfully. |
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UC Business Process Consulting Service
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| As with the introduction of any new capability into an organization, there are a wide variety of key considerations that must be addressed to deliver the desired results while minimizing risk. |
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UC Architecture and Network Planning and Design Services
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| The UC Architecture and Network Planning and Design Services from Aspect will help you design a complete UC architecture and network to support your implementation of Microsoft® UC solutions. |
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Aspect Technical Services Remote Access Support Services
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| System availability, reliability and security are critical to running a successful contact center operation. If your system encounters a problem, you need to know it will be rapidly diagnosed and corrected with minimal operational impact. |
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Aspect Education Services - On-site Training
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| With Aspect Education Services on-site courses, you and every member of your team can enjoy the benefits of hands-on training delivered right in your facility or in a location of your choosing. |
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Aspect Workforce Management Optimization Review Data Sheet
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| This data sheet describes how the Aspect Workforce Management Optimization Review helps you to improve operational efficiency by identifying ways in which you can more fully utilize Aspect Workforce Management. |
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