 Aspect on Demand
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 | Aspect On Demand provides deployment flexibility to customers looking to begin their journey towards Next-Generation Customer Contact. |
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Energizer SharePoint 2010 Case Study
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| This Microsoft case study provides detail on Energizer Holdings Inc.'s adoption of SharePoint 2010 and the significant results they've seen. |
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Unified Outreach™ Brochure
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| This brochure discusses how Unified Outreach, a UC application for the contact center, automates early-stage contact, provides an efficient past-due account targeting strategy and delivers a new way to simplify your collections process. |
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Aspect Contact Data Sheet
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| Aspect Contact is a multimedia contact center solution for small to mid-size contact centers and service desks that help enterprises maximize their return from Microsoft Lync deployments. |
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Contact Center Intelligence
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| Contact center managers, more than ever, have to maximize their agents’ performance and improve their operations. This white paper talks to how they can meet these elevated expectations. |
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5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace White Paper
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| This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. |
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Moving from Zero to 90 in 60 Seconds
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| This white paper explains the elements of performance optimization, and outlines how your contact center can use technology to increase agent efficiency and productivity, and positively impact your company’s bottom line. |
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From Workforce Management to Workforce Productivity
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| This white paper explains the concept of workforce productivity and the technologies that support it, and it offers advice for selecting workforce productivity technology and for choosing a vendor who can supply it. |
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NorthShore University HealthSystem Case Study
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| This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
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Client Services Case Study
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| This case study presents how the company tripled productivity of its collections operations with the Streamlined Collections™ application for customer contact. Aspect Unified IP and Advanced List Management improve contact and regulatory compliance. |
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Aspect Campaign Optimizer Brochure
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| This brochure discusses how Campaign Optimizer is a sophisticated call optimization solution that helps you achieve the levels of successful, quality contacts you need in order to develop, execute & manage collections, sales & proactive customer care. |
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Aspect Unified IP Migration Data Sheet
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| Aspect Unified IP helps you compete more aggressively in a marketplace that increasingly demands forward-focused, customer-centric interaction management strategies and technologies. With a truly unified and completely integrated solution that enables more informed, proactive dialogue, you can cost-effectively deliver consistent quality through a multi-channel, multi-choice customer experience. |
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Four Reasons Why… Proactive Care Means Customer Loyalty
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| This white paper discusses four reasons why proactive customer care makes good business sense, along with some basic tips on how to start a proactive customer care campaign. |
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UC Strategy and Business Case Services by Aspect
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| Unified communications should be viewed as a journey rather than a single project, with different capabilities, delivered along the way. UC can deliver rich, streamlined, and effective communications and collaboration across your enterprise. |
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Klant Contact Services
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| This Klant Contact Services case study provides detail on how the company enhanced planning, forecasting and scheduling processes with Aspect's workforce optimization capabilities. |
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Turning the Potential of Unified Communications into Results—in the Contact Center
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| How Aspect globally implemented Microsoft UC and collaboration capabilities for all employees, and leveraged these UC capabilities in the contact center by deploying its own Seamless Customer Service application, to improve customer satisfaction metrics. |
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Royal Mail Group
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| This Royal Mail Group case study provides detail on how Aspect delivered voice portals that allowed customers to track the status of letters and packets. |
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Asian Paints Ltd.
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| Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect |
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Affinity Group, Inc.
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| This case study on the Affinity Group, a leader in recreation activities, discusses how they increased revenue and member satisfaction with a unified contact center solution plus workforce management (Blended Interaction). |
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Alaska Airlines
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| This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivty and customer service. |
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Seamless Customer Service Video
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| Watch this video to learn about Seamless Customer Service, a unified communications (UC) application for the contact center that unites inbound routing and voice portal capabilities to help organizations deliver the next generation of customer contact. |
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Telexpress Corporation
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| In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients. |
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Productive Workforce Video
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| This video demonstrates how Blended Interaction, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. |
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The Next Generation of Customer Contact Video
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| Watch this video and learn how customer-centric organizations can deliver a next-generation experience by engaging customers in social and retail spaces, and enlisting support from key functional areas of the enterprise. |
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Next Generation Customer Contact Architecture Video
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| Watch this video and learn how customer-centric organizations can deliver a next-generation experience by engaging customers in social and retail spaces, and enlisting support from key functional areas of the enterprise. |
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Blended Interaction Video
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| This video demonstrates how Blended Interaction, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. Learn how your multi-channel contact center can gain greater visibility, control and staffing efficiency. |
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Improving First Call Resolution and Enhancing the Customer Experience Podcast
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| This podcast provides information on Aspect's unified communications (UC) application for the contact center, Seamless Customer Service™. |
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Adopting a Continuous Improvement Culture in the Contact Center Podcast
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| Brett Williams, Director of Product Management for the PerformanceEdge Group at Aspect, outlines the opportunities for organizations to improve contact center agent productivity for the contact center, Productive Workforce™. |
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Air Deccan Case Study
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| This Air Deccan case study explains how unified capabilities helped their India contact center
improve the speed and efficiency of their customer service. |
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George Warren Brown School Case Study
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| This case study describes how the George Warren Brown School deployed Microsoft Dynamics CRM, customized the solution and gained the flexibility and ease-of-use that they needed to establish a central source of constituent information and ensure adoption. |
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