 Aspect Quality Management Desktop Integrator Data Sheet
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 | This data sheet highlights the features, enhancements and key benefits of the Aspect® Quality Management Desktop Integrator. |
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Aspect Quality Management
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| Aspect Quality Management offers essential call logging (full-time recording), speech analytics, quality monitoring and agent coaching capabilities that help improve the quality of your customer interactions. |
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Aspect Professional Services Social Media Channel Integration
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| With Social Media Channel Integration customers can capture, route and respond to relevant social media conversations with a measured, planned approach delivered via the contact center. Aspect supports virtually any social media monitoring environment. |
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Microsoft Global Alliance Data Sheet
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| Learn how Aspect makes the most of Microsoft technologies such as Microsoft Lync, SharePoint and Dynamics CRM to help organizations create customer experiences that deliver flexible multichannel communications and collaboration, including social networks and communities, to increase first call resolution, agent productivity and customer satisfaction. |
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Post Production Optimization Service
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| Aspect Professional Services offers a post production consulting service that helps you get the most out of your investment - optimizing the solution to best meet your specific business needs. |
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Microsoft SharePoint Services from Aspect
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| Microsoft SharePoint has quickly become a critical platform for collaboration within organizations of all types and sizes. Employees are now creating their own sites, and teams are managing projects using SharePoint. |
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Customer Relationship Management Services from Aspect
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| Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system that enables organizations to maintain a clear view of customer relationships. |
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Aspect Business Intelligence Services
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| The Aspect Business Intelligence National Practice delivers performance management solutions that reduce costs, streamline operations, increase productivity and accountability to empower organizations to thrive in a highly competitive market. |
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Aspect Professional Services Self-Service Strategy and Deployment Assessments
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| A comprehensive self-service strategy can provide a superior customer experience that not only enhances satisfaction, but increases automation rates while reducing costs. |
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Aspect® Professional Services Methodology and Quality Plan Overview
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| Ask any technology manager to share their worst nightmare about a planned new solution and it will likely include fears of unmet expectations, cost overruns and later than expected solution delivery. |
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Aspect Speech Analytics Data Sheet
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| This data sheet describes how Aspect Speech Analytics empowers your contact center to quickly extract deep and meaningful business intelligence directly from recorded voice interactions for a well-rounded understanding of customer intent and experience. |
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UC Strategy and Business Case Services by Aspect
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| Unified communications should be viewed as a journey rather than a single project, with different capabilities, delivered along the way. UC can deliver rich, streamlined, and effective communications and collaboration across your enterprise. |
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UC RapidStart: Beginning the UC Journey Now
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| UC RapidStart from Aspect helps organizations jumpstart their UC journey by combining a pilot deployment of Microsoft® Office Communications Server 2007 (OCS) and Microsoft® Office Communicator 2007 to an initial group of users. |
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UC Implementation, Integration, and User Adoption Services
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| Aspect® Professional Services has the expertise and experience to help you deliver your UC strategy successfully. |
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UC Business Process Consulting Service
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| As with the introduction of any new capability into an organization, there are a wide variety of key considerations that must be addressed to deliver the desired results while minimizing risk. |
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UC Architecture and Network Planning and Design Services
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| The UC Architecture and Network Planning and Design Services from Aspect will help you design a complete UC architecture and network to support your implementation of Microsoft® UC solutions. |
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Aspect Technical Services Remote Access Support Services
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| System availability, reliability and security are critical to running a successful contact center operation. If your system encounters a problem, you need to know it will be rapidly diagnosed and corrected with minimal operational impact. |
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Aspect Education Services - On-site Training
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| With Aspect Education Services on-site courses, you and every member of your team can enjoy the benefits of hands-on training delivered right in your facility or in a location of your choosing. |
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Aspect Workforce Management Optimization Review Data Sheet
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| This data sheet describes how the Aspect Workforce Management Optimization Review helps you to improve operational efficiency by identifying ways in which you can more fully utilize Aspect Workforce Management. |
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Aspect Professional Services Voice over IP Network Assessment
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| Voice over IP (VoIP) technology offers a significant opportunity to reduce your contact center costs and streamline operations. |
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Comprehensive Contact Center Assessment
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| Identify how you can optimize your contact center for better business communications and customer relationships. |
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Unified Command and Control - Real-Time Reporting for Aspect Unified IP Advance List Management Contributor
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| The Aspect Unified IP - Advanced List Management Real-Time Contributor for Unified Command and Control Real-Time Reporting provides a comprehensive and feature rich view for outbound dialing operations. |
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Aspect Workforce Management - Virtual Schedule Attendant
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| Utilizing Aspect Unified IP enhanced bi-directional integration into Aspect Workforce Management, the Virtual Schedule Attendant provides the ability for employees to dial into the contact center to alert administrative and management staff of schedule affecting changes (tardiness, absence, personal day, etc.). |
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Aspect Data Exchange System
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| Whether it is Inbound, Outbound, chat or email; Aspect captures detailed information providing the ability to track and measure key indicators to meet business objectives. With this level of detail comes increased complexity to report, extract and utilize data. |
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Aspect Professional Services Data Sheet
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| Aspect Professional Services transforms contact center systems into high performing, next-generation customer contact solutions that increase enterprise-wide business value. |
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Aspect Technical Services Overview Data Sheet
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| Learn about the Aspect Technical Services comprehensive approach to solution support that employs remote and onsite issue resolution along with proactive application updates to keep your systems running at peak performance. |
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Aspect Professional Services Technology Primer: Enhancing the Value of Aspect Performance Management
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| Guide to methodologies and best practices for using Aspect Performance Management. |
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Aspect Professional Services Technology Primer: Enhancing the Value of Your Investment with Integrations
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| Guide to Aspect Unified IP integration tools (e.g., Agent OCX API, Unified Agent Desktop API, AOD/Automated Outbound Dialing Feed API) and voice and speech application development. |
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Turning the Potential of Unified Communications into Results—in the Contact Center
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| How Aspect globally implemented Microsoft UC and collaboration capabilities for all employees, and leveraged these UC capabilities in the contact center by deploying its own Seamless Customer Service application, to improve customer satisfaction metrics. |
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Migration Pathway to Next Generation Customer Contact
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| This video describes the migration pathway to the delivering next-generation customer contact customer while preserving your tried and true best practices. |
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