 Energizer SharePoint 2010 Case Study
| | 
 | This Microsoft case study provides detail on Energizer Holdings Inc.'s adoption of SharePoint 2010 and the significant results they've seen. |
|
Oceans Connect
| | 
| This Oceans Connect case study provides detail on how Aspect Unified IP enabled this leading contact centre outsourcer to better serve its clients. |
|
NorthShore University HealthSystem Case Study
| | 
| This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
|
Client Services Case Study
| | 
| This case study presents how the company tripled productivity of its collections operations with the Streamlined Collections™ application for customer contact. Aspect Unified IP and Advanced List Management improve contact and regulatory compliance. |
|
AmBank Group Case Study
| | 
| This AmBank case study demonstrates how the company leveraged unified communications to reduce costs and improve contact center manageability. |
|
Ping An Insurance (Group) Case Study
| | 
| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
|
Wellmont Health System
| | 
| This Wellmont Health System case study highlights how Aspect implemented a Microsoft SharePoint-based portal, providing a framework that delivered increased patient safety and care, and provider satisfaction. |
|
Nebraska Department of Education
| | 
| This Nebraska Department of Education case study details how Aspect created a website, including a web-based reporting system, to provide an online assessment solution for over 1,200 schools that saves time, labor and costs, and meets federal mandates. |
|
Klant Contact Services
| | 
| This Klant Contact Services case study provides detail on how the company enhanced planning, forecasting and scheduling processes with Aspect's workforce optimization capabilities. |
|
Turning the Potential of Unified Communications into Results—in the Contact Center
| | 
| How Aspect globally implemented Microsoft UC and collaboration capabilities for all employees, and leveraged these UC capabilities in the contact center by deploying its own Seamless Customer Service application, to improve customer satisfaction metrics. |
|
Royal Mail Group
| | 
| This Royal Mail Group case study provides detail on how Aspect delivered voice portals that allowed customers to track the status of letters and packets. |
|
Asian Paints Ltd.
| | 
| Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect |
|
Affinity Group, Inc.
| | 
| This case study on the Affinity Group, a leader in recreation activities, discusses how they increased revenue and member satisfaction with a unified contact center solution plus workforce management (Blended Interaction). |
|
Alaska Airlines
| | 
| This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivty and customer service. |
|
Alberici Group
| | 
| This Alberici Group case study provides detail on how Aspect helped them experience a single system for managing accounts, contacts and sales opportunities. |
|
Telexpress Corporation
| | 
| In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients. |
|
Aspect Success Story: Total View of the Contact Center Boosts Productivity and Effectiveness
| | 
| This success story discusses how Aspect® Conversations™ Predictive Dialer improves collection and telemarketing initiatives for a growing credit card company. |
|
Air Deccan Case Study
| | 
| This Air Deccan case study explains how unified capabilities helped their India contact center
improve the speed and efficiency of their customer service. |
|
George Warren Brown School Case Study
| | 
| This case study describes how the George Warren Brown School deployed Microsoft Dynamics CRM, customized the solution and gained the flexibility and ease-of-use that they needed to establish a central source of constituent information and ensure adoption. |
|
Garlands Call Centres
| | 
| This Garlands Call Centres case study provides detail on how the leading UK outsourcer used Aspect Unified IP to drive their IP transition strategy. |
|
Newport City Homes
| | 
| This Newport City Homes case study discusses how the company achieved greater customer experiences and enabled agents to leverage knowledge throughout the business via Presence with Aspect Unified IP and Microsoft Lync. |
|
HomeShop18
| | 
| This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center. |
|
020-EPOS
| | 
| Aspect Unified IP is helping 020-EPOS to manage outbound and customer lifecycle management strategies. |
|
Aspect Success Story - Cell Phone Services
| | 
| This success story discusses how one cell phone company boosts contact center productivity 150 percent with Aspect EnsemblePro. |
|
Aspect Success Story - Workforce Management in a Union Shop
| | 
| This success story goes into the challenges and positive results that this union shop has seen with Aspect workforce management solutions. |
|
Aspect Success Story- PerformanceEdge® Enables Insurance Company to Improve Adherence and Availability Goals for Agents
| | 
| Aspect success story discusses how Aspect Workforce Management immediately demonstrates a positive impact in an insurance company's contact center. |
|
Marketing Agency Success Story
| | 
| This success story talks to an agency that utilized Aspect Unified IP to unify contact center operations and manage growing customer base. |
|
Mission-Critical Customer Service Success Story
| | 
| This success story talks about how Aspect CallCenter ACD has helped this utility provider provide enhanced service around the clock for millions of customers. |
|
Aspect Success Story- Peace of Mind for Cable Company’s Contact Center
| | 
| This success story talks to one cable company's challenges and then success with Aspect Spectrum ACD. |
|
Aspect Success Story- Electric Utility Success Story
| | 
| This success story talks about how one electric utility company used Aspect Unified IP to increase customer service, cut costs and manage collections processes. |
|
