 Aspect on Demand
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 | Aspect On Demand provides deployment flexibility to customers looking to begin their journey towards Next-Generation Customer Contact. |
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Energizer SharePoint 2010 Case Study
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| This Microsoft case study provides detail on Energizer Holdings Inc.'s adoption of SharePoint 2010 and the significant results they've seen. |
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Unified Outreach™ Brochure
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| This brochure discusses how Unified Outreach, a UC application for the contact center, automates early-stage contact, provides an efficient past-due account targeting strategy and delivers a new way to simplify your collections process. |
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Aspect Contact Data Sheet
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| Aspect Contact is a multimedia contact center solution for small to mid-size contact centers and service desks that help enterprises maximize their return from Microsoft Lync deployments. |
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Contact Center Intelligence
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| Contact center managers, more than ever, have to maximize their agents’ performance and improve their operations. This white paper talks to how they can meet these elevated expectations. |
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5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace White Paper
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| This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. |
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Moving from Zero to 90 in 60 Seconds
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| This white paper explains the elements of performance optimization, and outlines how your contact center can use technology to increase agent efficiency and productivity, and positively impact your company’s bottom line. |
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From Workforce Management to Workforce Productivity
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| This white paper explains the concept of workforce productivity and the technologies that support it, and it offers advice for selecting workforce productivity technology and for choosing a vendor who can supply it. |
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NorthShore University HealthSystem Case Study
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| This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
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Aspect Quality Management Desktop Integrator Data Sheet
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| This data sheet highlights the features, enhancements and key benefits of the Aspect® Quality Management Desktop Integrator. |
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Microsoft Global Alliance Data Sheet
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| Learn how Aspect makes the most of Microsoft technologies such as Microsoft Lync, SharePoint and Dynamics CRM to help organizations create customer experiences that deliver flexible multichannel communications and collaboration, including social networks and communities, to increase first call resolution, agent productivity and customer satisfaction. |
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Client Services Case Study
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| This case study presents how the company tripled productivity of its collections operations with the Streamlined Collections™ application for customer contact. Aspect Unified IP and Advanced List Management improve contact and regulatory compliance. |
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Aspect Campaign Optimizer Brochure
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| This brochure discusses how Campaign Optimizer is a sophisticated call optimization solution that helps you achieve the levels of successful, quality contacts you need in order to develop, execute & manage collections, sales & proactive customer care. |
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Streamlined Collections Video
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| This video demonstrated how Streamlined Collections, a unified communications application for the contact center, can automate early stage contact and provide a more efficient account targeting strategy to reduce delinquencies and write-offs. |
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Telephone Consumer Protection Act (TCPA) - Guideline for Aspect customers on the latest FCC Report and Order
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| This white paper provides an overview of the February 15, 2012 Federal Communications Commission Report and Order regarding refinements to the Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991 and explains how the Aspect Unified IP solution can be used to help comply with this ruling. |
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Aspect Unified IP Migration Data Sheet
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| Aspect Unified IP helps you compete more aggressively in a marketplace that increasingly demands forward-focused, customer-centric interaction management strategies and technologies. With a truly unified and completely integrated solution that enables more informed, proactive dialogue, you can cost-effectively deliver consistent quality through a multi-channel, multi-choice customer experience. |
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Next-Generation Contact Center Platforms Built for Microsoft Lync
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| Aspect provides contact center solutions that leverage a strategic global alliance with Microsoft to take advantage of platforms such as Lync, SharePoint and Dynamics CRM to help companies profitably and productively engage customers and employees. |
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AmBank Group Case Study
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| This AmBank case study demonstrates how the company leveraged unified communications to reduce costs and improve contact center manageability. |
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Four Reasons Why… Proactive Care Means Customer Loyalty
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| This white paper discusses four reasons why proactive customer care makes good business sense, along with some basic tips on how to start a proactive customer care campaign. |
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UC Strategy and Business Case Services by Aspect
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| Unified communications should be viewed as a journey rather than a single project, with different capabilities, delivered along the way. UC can deliver rich, streamlined, and effective communications and collaboration across your enterprise. |
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UC RapidStart: Beginning the UC Journey Now
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| UC RapidStart from Aspect helps organizations jumpstart their UC journey by combining a pilot deployment of Microsoft® Office Communications Server 2007 (OCS) and Microsoft® Office Communicator 2007 to an initial group of users. |
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UC Architecture and Network Planning and Design Services
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| The UC Architecture and Network Planning and Design Services from Aspect will help you design a complete UC architecture and network to support your implementation of Microsoft® UC solutions. |
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Aspect Professional Services Voice over IP Network Assessment
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| Voice over IP (VoIP) technology offers a significant opportunity to reduce your contact center costs and streamline operations. |
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Aspect Data Exchange System
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| Whether it is Inbound, Outbound, chat or email; Aspect captures detailed information providing the ability to track and measure key indicators to meet business objectives. With this level of detail comes increased complexity to report, extract and utilize data. |
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Curing the Cost Epidemic
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| This white paper reviews trends & statistics related to chronic health condition costs, how these costs impact hospitals, & how hospitals can use technology to help patients change lifestyle behaviors to lower readmission rates & uncompensated care costs. |
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Klant Contact Services
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| This Klant Contact Services case study provides detail on how the company enhanced planning, forecasting and scheduling processes with Aspect's workforce optimization capabilities. |
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Turning the Potential of Unified Communications into Results—in the Contact Center
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| How Aspect globally implemented Microsoft UC and collaboration capabilities for all employees, and leveraged these UC capabilities in the contact center by deploying its own Seamless Customer Service application, to improve customer satisfaction metrics. |
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Miercom Lab Testing Summary Report
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| Aspect’s ability to provide a highly available solution with Aspect Unified IP 7 is verified by Miercom. |
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Royal Mail Group
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| This Royal Mail Group case study provides detail on how Aspect delivered voice portals that allowed customers to track the status of letters and packets. |
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Asian Paints Ltd.
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| Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect |
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