 Telephone Consumer Protection Act (TCPA) - Guideline for Aspect customers on the latest FCC Report and Order
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 | This white paper provides an overview of the February 15, 2012 Federal Communications Commission Report and Order regarding refinements to the Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991 and explains how the Aspect Unified IP solution can be used to help comply with this ruling. |
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Aspect Unified IP Migration Data Sheet
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| Aspect Unified IP helps you compete more aggressively in a marketplace that increasingly demands forward-focused, customer-centric interaction management strategies and technologies. With a truly unified and completely integrated solution that enables more informed, proactive dialogue, you can cost-effectively deliver consistent quality through a multi-channel, multi-choice customer experience. |
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Affinity Group, Inc.
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| This case study on the Affinity Group, a leader in recreation activities, discusses how they increased revenue and member satisfaction with a unified contact center solution plus workforce management (Blended Interaction). |
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Blended Interaction Video
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| This video demonstrates how Blended Interaction, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. Learn how your multi-channel contact center can gain greater visibility, control and staffing efficiency. |
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Blended Interaction™ for Inbound and Outbound Brochure
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| This brochure discusses how Blended Interaction delivers a new way to simplify and automate customer services, sales and collections processes by uniting inbound routing, Internet contact, voice portal, outbound dialing, and WFM capabilities. |
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HomeShop18
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| This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center. |
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