Workforce Management

• Reduce the number of employees required to service customers by 10% to 40% through improved forecasting and optimized schedules.
• Improve employee productivity by 20% through better schedule adherence.
• Reduce time spent managing schedules through employee schedule self-service.
• Increase seat utilization and decrease real estate costs through better seat management.
• Improve analyst productivity through UC enablement.

​Blended Interaction^™
UC-enabled and readily extensible, Blended Interaction unites inbound routing, Internet contact, voice portal, outbound dialing, and workforce management capabilities to empower your contact center to meet the increasing demands of Consumer 2.0.

Productive Workforce^™
For both centralized or distributed contact centers, Productive Workforce readily integrates with virtually any inbound solution or dialer and helps optimize resource utilization, so you can service more customers with fewer agents, reduce costs, and improve results.​

Optimized Collections^™
Optimized Collections utilizes performance, workforce and campaign management to apply the right resources at the right times to improve collections results.

Contact Center Back Office
Aspect’s contact center Back Office Solution ties together the contact center with the back office, enabling your organization to automate tasks, optimize your workforce, and obtain unique insights into staffing and process efficiency.