Streamlined Collections™

Streamlined Collections is a unified communications (UC) application for the contact center that automates early-stage collections and enables expert agent engagement for a more effective delinquent account targeting strategy.

Streamlined Collections can help organizations increase productivity by leveraging UC capabilities such as instant messaging, multimedia conferencing, screen sharing between agents, agent-to-supervisor escalations and manager-initiated process changes.

​Streamlined Collections brings your business rules, hard-learned best practices and administration into a centrally managed platform. Unifying command and control of your campaign management reduces costs and simplifies training for managers and supervisors. Workflows synchronize intraday tasks to reduce idle time, leading to increased collections results without additional staff.

Streamlined Collections allows you to:

• Increase collections by dynamically targeting delinquent accounts to ensure you are reaching the right people at the right time.
• Reduce staffing costs by automating early-stage collections activity with self-service and pay-by-phone functionality.
• Reduce the cost-per-collected dollar by streamlining the agent desktop and workflow.
• Comply with regulatory changes through improved controls, tools and reporting.
• Automate notifications and proactively contact your customers to reduce contact center costs.
• Deliver IT-ready capabilities through alignment with today's enterprise architectures and technologies.

​Brochure

Streamlined Collections

White Paper

The Contact Center: The Logical Starting Point for Every Unified Communications Strategy