Quality Management

Aspect^® Quality Management provides mission-critical, full-time recording and quality management as well as the tools required to measure consumer sentiment.

Aspect Quality Management delivers full-time, encrypted recording and quality management scorecards. In addition, it offers Web-based customer surveys and through its interaction with CallMiner Eureka!, uses the latest speech analytics technologies to truly measure consumer sentiment.

Aspect Quality Management allows you to:

• Reduce liability through full-time contact and screen capture recording.
• Improve employee performance and reduce risk through quality scorecards.
• Measure consumer sentiment and employee performance using Web-based surveys.
• Gain key customer and process insights and automatic scoring through speech analytics.
• Ensure payment card industry (PCI) compliance and avoid infractions using powerful encryption technology.

Productive Workforce^​™
For both centralized or distributed contact centers, Productive Workforce readily integrates with virtually any inbound solution or dialer and helps optimize resource utilization, so you can service more customers with fewer agents, reduce costs, and improve results.

Contact Center Services
Aspect provides training, support, consulting, implementation and optimization services to help you get the most out of your contact center products and unified communications (UC) applications for the contact center.

Contact Center Solutions
Aspect combines call center software insight and proven expertise with Microsoft UC, collaboration, cloud computing, business process automation (BPA), communications-enabled business processes (CEBP), wireless and mobility to deliver next-generation solutions for the contact center and the enterprise.