Optimized Collections™

Optimized Collections is a unified communications (UC) application for the contact center that unites campaign optimization, workforce management, and performance management.

It enhances the next-generation capabilities within our customer contact platform to reduce your cost-per-collected dollar, while increasing productivity and maximizing agent resources.

Optimized Collections gives your staff the tools they need to effectively manage and drive performance, promoting an environment of continual process improvement throughout your contact center at the agent, supervisor, manager and analyst levels. It brings your business rules, hard-learned best practices and administration into a centrally managed platform.

Optimized Collections allows you to:

• Increase collections by improving right party contact efficiency.
• Reduce costs by aligning staffing with Best Time to Call strategy.
• Improve collector effectiveness by providing targeted performance feedback and coaching.
• Boost productivity by helping collectors understand and optimize their own performance through dynamic analytic capabilities.

​Brochure

Optimized Collections

Data Sheets

Aspect Workforce Management Outbound Blended Capabilities