Internet Contact/ Email/Web

​Aspect's Internet contact/email/Web functionality provides your contact center with a feature-rich option that supports new and emerging contact channels, allowing you to embrace new ways to interact with your customers. Having all of these channels available to customers on a unified platform allows you to maximize revenue opportunities, better utilize contact center staff with multichannel blending capabilities, manage all multichannel interactions via a single system and provide a consistent experience across channels.

Aspect's Internet contact/email/Web capabilities allow you to:

• Seamlessly deploy email management capabilities in your current environment.
• Prioritize interactions based on customer value.
• Offer assisted service to customers who visit your Web site through Web Interaction Management.
• Empower customers and agents to interact and co-navigate on your Web site through Web Chat and Web Collaboration.
• Give online customers the flexibility to define a best number and best time to be contacted through Web Callback.
• Escalate a customer's conversation from a chat session to a phone call through "Talk to a Live Agent Now."

​White Paper

Integrated vs. Unified: Putting the Pieces Together

Blended Interaction^™
Unified communications (UC)-enabled and readily extensible, Blended Interaction unites inbound routing, Internet contact, voice portal, outbound dialing, and workforce management capabilities to empower your contact center to meet the increasing demands of Consumer 2.0.

Productive Workforce^™
For both centralized or distributed contact centers, Productive Workforce readily integrates with virtually any inbound solution or dialer and helps optimize resource utilization, so you can service more customers with fewer agents, reduce costs, and improve results.​

Contact Center Solutions Aspect combines call center software insight and proven expertise with Microsoft UC, collaboration, cloud computing, business process automation (BPA), communications-enabled business processes (CEBP), wireless and mobility to deliver next-generation solutions for the contact center and the enterprise.

Customer Contact Services
Aspect provides training, support, consulting, implementation and optimization services to help you get the most out of your contact center products and UC applications for the contact center.