Seamless Customer Service™ – delivers the tools for comprehensive call response, coordinated self-service/live service and integrated assistance to enhance the customer experience.
Blended Interaction™ – unites inbound routing, Internet contact, voice portal, outbound dialing and workforce management using SIP-based VoIP or traditional voice.
Streamlined Collections™ – automates early-stage collections and enables expert agent engagement for a more effective delinquent account targeting strategy to improve collections results.
Productive Workforce™ – helps you optimize resource utilization so you can service more customers with fewer agents, reduce costs, and improve customer service, sales and collections results.
Optimized Collections™ – utilizes performance, workforce and campaign management to apply the right resources at the right times to improve collections results.
Workforce Optimization – synchronizes workforce, performance and quality management to help you align performance with strategic goals.
Aspect® Unified IP® – the foundation of our customer contact applications unites inbound, outbound, voice portal, Internet contact, as well as unified communications and collaboration capabilities.
Training – offers classroom, computer-based, and custom courses to meet your unique call center training, schedule and location requirements.
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