Campaign Optimization

​Optimizing campaigns helps organizations deliver focused efforts that yield higher success rates and increase the effectiveness and productivity of agent resources, while at the same time controlling costs. IT-ready campaign optimization software for the call center helps improve right party contacts and centralize campaign administration across global operations. 

Aspect Unified IP campaign optimization allows you to:

• Increase revenue and agent productivity by delivering high-quality connections.
• Maximize campaign performance with centralized campaign strategy management.
• Improve decision making with real-time, historical and enterprise-wide business intelligence.
• Ensure business continuity and regulatory compliance to minimize downtime and risks.

​White Paper

Contact Center Intelligence

Data Sheets

Aspect Unified IP Advanced List Management

Aspect Unified IP with Campaign Optimization

​Optimized Collections^™
Whether your collections center is centralized or distributed, Optimized Collections brings your business rules, hard-learned best practices and administration into a centrally-managed platform.

Blended Interaction^™
Unified communications (UC)-enabled and readily extensible, Blended Interaction unites inbound routing, Internet contact, voice portal, outbound dialing, and workforce management capabilities to empower your contact center to meet the increasing demands of Consumer 2.0.

Unified Outreach^™
Unified Outreach automates proactive contact strategies for customer service and sales, and targets past due accounts more effectively to reduce delinquencies and secure more promises to pay.

Outbound Dialing
The outbound dialing capabilities of Aspect Unified IP enable you to make your outbound collections, sales or telemarketing strategies successful.