Aspect Contact equips your team to expertly handle service requests from multiple access channels including voice, email, web chat and IM. Managers use a unified administration tool to make system changes and access on demand reports.
Deployment is straightforward because Aspect Contact runs on your Microsoft Lync platform, and once it is up-and-running, requires little support and training.
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Advanced Automatic Call Distribution (ACD)
Intelligently route inbound service requests to available agents based on the contact’s profile, agent skills, service type, subject matter, access channel, agent availability and more. |
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Unified Communications Capabilities
Intuitive browser-based agent interface leverages the unified communications capabilities in Microsoft Lync to optimize agent productivity. |
