Our Products

Aspect customer contact and workforce optimization software can enhance business processes throughout your organization by incorporating unified communications (UC), collaboration and other Enterprise 2.0 technologies. Our UC applications for customer contact are built on feature-rich, high-availability, next-generation platforms that fully leverage real-time communications and intelligent workflows, enabling you to maintain best practices while engaging Consumer 2.0 through the channels they expect, including social media and mobile devices.​

Customer Contact Applications

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Our customer contact applications extract key capabilities from our unified contact center and workforce optimization platforms to deliver targeted business results.

• Seamless Customer Service^™
• Blended Interaction^™
• Streamlined Collections^™
• Productive Workforce^™
• Optimized Collections^™​

Unified Customer Contact

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Our next-generation customer contact platform, Aspect® Unified IP®, provides the foundation for our customer contact applications. Our unified contact center platform offers:

• Inbound ACD
• Outbound Dialer
• Voice Portal/IVR
• Internet Contact/Email/Web
• Campaign Optimization
• Unified Communications and Collaboration

Workforce Optimization Platform

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The Aspect workforce optimization platform synchronizes all of the key capabilities that contact center and back office managers need to control costs, enhance service levels and align performance with strategic goals.

• Workforce Management
• Quality Management
• Performance Management