Mastering the Social Dialogue in Your Contact Center
4/18/12
Join Rusty Coleman as he takes a closer look at customer empowerment. New technologies, like smartphones, combined with the advent of social media have created a new consumer - we call them Consumer 2.0 – and they take for granted the immediate access to both people and information anytime, anywhere. And they expect that same level of access, on their terms, to companies with which they do business. They want a choice in how to connect - web, phone, IM - and a consistent experience across those channels. If a company falls short in delivering on that score, there are plenty of outlets for consumers to voice the dissatisfaction to the world and they are not shy about doing it.
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High Availability for the Contact Center: Ensuring Customer Service Continuity
3/27/12
Don't let even the slightest decrease in system availability impact customer satisfaction. Find out how you can limit or eliminate the experience of downtime in your contact center with Aspect® Unified IP® 7.
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Achieving TCPA Compliance Webinar
3/7/12
On February 15, 2012, the Federal Communications Commission (FCC) issued a Report and Order in the matter of Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991. View this replay to learn more about the changes and the impact to your business.
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Proactive Customer Care – Strategies to Improve Customer Service and Customer Loyalty
12/9/11
Listen as we share best practices you should consider to not only maintain customer relationships, but also build profitable long-term, loyalty-based relationships.
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Exceptional Inbound: Boosting Customer Satisfaction through Contact Center Innovation
Don't miss hearing innovative solutions to common challenges, resulting in greater contact center profitability and customer satisfaction.
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Improving Debt Collection Processes: Streamline Your Business to Maximize Profit and Efficiency
Now, more than ever, successful collections centers depend on people, processes, and applications all working together to achieve optimal recoveries. View the replay as we highlight best practices in achieving outbound efficiency to maximize profit.
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Aspect and Microsoft Present: Collaboration in the 2.0 Enterprise
Symposium presentations available on demand.
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Top Priorities Webinar - Maximizing Customer Lifetime Value
There is much to consider as we all prepare to move ahead with Consumer 2.0 in mind. Listen to the following replay to discover the top four priorities. |
