Whether you are a Business Process Outsourcer (BPO) or an Application Service Provider (ASP), Aspect’s customer contact applications are designed to meet specific business objectives and service levels while reducing your overall maintenance costs and ensuring you can take advantage of the latest advancements in customer contact and enterprise technologies.
Aspect understands that many of your clients are looking for enhanced capabilities across more channels, and as their IT departments are looking for greater integration between the company and their outsourcer partners, Here’s how we can help:
- Connect your contact center operations to key functions within your clients’ organization, including the back office
- Connect your clients’ websites to your contact centers
- Integrate workforce optimization to span your contact center and key enterprise knowledge workers within your clients’ organizations
- Next-generation software platforms that fully leverage the real-time communications and intelligent workflows inherent in Enterprise 2.0 technologies like unified communications and collaboration
- Features that enable you to preserve today’s best practices while engaging the new consumer through the channels they prefer, including social media and mobile devices.
Aspect provides solutions for Outsourcer Centers like Computer Sciences Corp (CSC) and Garlands Call Centres.
Blended Interaction for Inbound/Outbound
Gain greater visibility, control and staffing efficiency in your multichannel outsourcing contact center, so you can better serve your customers and enhance the overall business results you deliver. |
Seamless Customer Service
Self-service can be hugely important in an outsourced contact center operation. Seamless Customer Service enables you to coordinate the self-service channels you offer on behalf of customers with live agent assisted service to improve first call resolution and enhance the customer experience. |
Streamlined Collections
If you offer outsourced collections services, Streamlined Collections can help you automate early stage contact process so you can provide more effective past due account targeting, reduce delinquencies, and secure more promises to pay for your clients. |
