We can help your operations better integrate with emerging IT standards for Enterprise 2.0 – a real-time environment built on Web 2.0 technologies like customer portals, wikis, blogs and communities, and real-time communications technologies like unified communications and collaboration.
What’s more, we can help you address the challenges of trying to collect from today’s consumer – Consumer 2.0 – a socially networked, increasing mobile individual who may, in fact, use their mobile device as their primary form of communication. We can help you engage customers debtors at the right time via the right channel so you are most likely to secure a payment or a promise, increasing the success of your collections initiatives.
We offer a combination of products and services to help you succeed at the intersection of Enterprise 2.0 and Consumer 2.0.
Here’s how we can help:
- Customer contact applications that are built on feature-rich, high-availability next-generation platforms that fully leverage the real-time communications and intelligent workflows inherent in Enterprise 2.0.
- Features that enable you to preserve today’s best practices while engaging the new consumer through the channels they prefer, including social media and mobile devices.
- Blended customer contact and workforce optimization capabilities that enhance business processes within your contact or call center and throughout your enterprise.
- Increase collections by improving right party contact efficiency.
- Reduce costs by aligning staffing with Best Time to Call strategy.
- Enhance collector effectiveness by providing targeted performance feedback and coaching.
- Improve productivity by helping collectors understand and optimize their own performance.
Streamlined Collections™
Automate early stage contact processes so you can provide more effective past due account targeting, reduce delinquencies, and secure more promises to pay. |
Optimized Collections™
Utilize performance, workforce and campaign management to enhance contact and calling strategies by applying the right resources at the right times to increase right party contacts, lower staffing costs, improve collector effectiveness and collections results. |
