Miercom IP Contact Center Review- Best Supervisor and Real-time Monitoring/Reporting Capabilities
Miercom, a leading, independent product test center, recognized Aspect for advanced administration, recording and monitoring capabilities, and tight integrations to Unified Command and Control™ and PerformanceEdge®
Frost and Sullivan- 2008 North American Product Line Strategy Award
Frost & Sullivan recognized Aspect with this award for thought leadership by a vendor in helping companies understand the benefits of unified communications when combined with customer interactions by launching a far-reaching and highly innovative Unified Communications for the Contact Center strategy.
Frost and Sullivan - 2008 EMEA Contact Center Workforce Management Frost & Sullivan Award for Market Leadership
PerformanceEdge® was recognized with the 2008 EMEA Contact Center Workforce Management Award for Market Leadership from Frost & Sullivan. The award acknowledges Aspect as the leading vendor in the EMEA workforce management space for contact centers, with a market share that, according to Frost & Sullivan, is significantly ahead of its competition.
American Business Award Finalist — 2008 Best New Product, Computer Software for Aspect Unified IP
Aspect® Unified IP™ was a finalist for the prestigious 2008 American Business Award as the Best New Product or Service in the Computer Software category. The American Business Awards, which are nicknamed the Stevies for the Greek word “crowned,” honor great performances in the workplace. Aspect was recognized with this award for the value that the product brings to contact centers worldwide.
SWPP 2008 Workforce Planning Professional of the Year Award — PerformanceEdge® Workforce Management User Adelina Petrov of International Cruise and Excusions (ICE)
Adelina Petrov won honors for ICE’s use of Aspect® eWorkforce Management™, saving the company $2.5 million within the first year of use.
TMC IP Contact Center Pioneer Award- Aspect® Quality Management™
Aspect Quality Management won the TMC IP Contact Center Pioneer Award for advanced recording and monitoring capabilities.
TMC Communications Solutions Product of the Year - Aspect® Quality Management™
Aspect Quality Management won the TMC Communications Solutions Product of the Year for advanced recording and monitoring capabilities.
Unified Communications Product of the Year Award
Aspect won Unified Communications Magazine’s Product of the Year Award for Aspect Unified IP, an all-in-one, IT-ready solution that powers the company’s Unified Communications for the Contact Center strategy.
CRM Magazine 2008 Service Elite Awards- ICE
The Service Elite Award was presented to International Cruise and Excursions (ICE) for their efforts to provide superior customer service by optimizing the contact center using PerformanceEdge® workforce management.
CRM Magazine Service Leaders Awards — 2008 Workforce Optimization "Leader" to Aspect from CRM Magazine
Aspect was praised by analysts in the May Service Leaders Award issue of CRM Magazine and listed as a 2008 Leader in the Workforce Optimization space.
TMC CRM Excellence Awards- Aspect® Unified IP™ and PerformanceEdge®
Aspect won the TMC CRM Excellence Awards for a customer implementation of Aspect Unified IP and PerformanceEdge.
1to1 Magazine — 2008 1to1 Impact Award
Virgin Atlantic Airways (VAA), a long-time Aspect customer, won the Silver Award for Customer Service Excellence in 1to1 Magazine’s annual 2008 Impact Awards. The 1to1 Impact Awards honor organizations that have recently implemented a successful customer interaction strategy with resulting business impact. Virgin Atlantic Airways used Aspect® CallCenter® ACD and Aspect® eWorkforce Management™ to enable its contact center virtualization strategies.
