Aspect has truly been built on a history of transformative innovation and industry firsts. More than three decades ago, Aspect developed the first intelligent call center automatic call distributor (ACD) for Continental Airlines. This fundamentally changed their business model for customer communications.
Building on that foundation, we went on to build the first dialer, the first workforce management solution and a next-generation ACD. This new ACD used computer telephony integration (CTI) to support new business processes and revolutionize call center efficiency.
Aspect has since developed the first unified contact center platform. This moved the industry beyond Aspect's own technology breakthroughs, literally creating a game-changing approach to customer-interaction technology.
We didn't stop there.
Today we're helping our customers move beyond the hardware-centric world of telephony and into the transformative world of software-based communications.
Building on the company's strong history of firsts, Aspect was the first company to bring unified communications applications to market. Our vision is to leverage these technologies to embed customer contact into every function across the enterprise to fundamentally change the way companies interact with their customers.
Taking that one step further, Aspect has become the first company to enhance our offerings with IT services for business process, knowledge sharing, and workflow transformation.
In short, our products are designed to help companies succeed in a world transformed by Web 2.0 tools and real-time communications breakthroughs. The innovation obviously cannot stop there. We've really just begun laying the foundation for future breakthroughs in the areas of:
We're exploring the creation of intelligent applications that will leverage portals built on existing infrastructure, such as Microsoft platform technology, and turning them into smart applications. Beyond that, Aspect is looking at new ways to apply intelligent applications to mobility solutions that could enable organizations to download contact center information to any wireless device or allow consumers to initiate instant messages (IM) with organizations with full presence capabilities. Aspect is also looking at how we can move our applications into the cloud to deliver on-demand Internet-based computing that eliminates the need for on-site hardware and software and easily enables long-term storage or allows for highly computer intensive activities.
And this future will come with a new face. Using powerful development platforms such as Microsoft Silverlight and Windows Presentation Foundation we have the ability to completely reimagine the user experience.
