Aspect Recognized by 2011 Relationship Quality Award in Brazil
By the third consecutive time, Aspect has received the Relationship Quality Award in the dealer category by the Padrão Group, which recognizes the best practices in the Brazilian customer contact market.
Aspect’s Customer CB Contact Center Awarded by 2011 Brazilian Teleservices Association Award (ABT)
In Brazil, Aspect’s customer CB Contact Center has recently won a national teleservice award for a case study, which was entirely based on Aspect’s solutions. The case study presented how CB Contact Center upgraded and unified, in just one month, the e-commerce contact centers of three of the largest retail companies of the country – Casas Bahia, Ponto Frio and Extra.
Aspect Leads Outbound Dialer Systems Market in North American Contact Center Systems Market According to Frost & SullivanAspect received the Frost & Sullivan
Market Share Leadership Award for the highest ranking in the North American Outbound Dialer systems market. Aspect has gained share of 3.8 percent – rising to 21.7 and is one of the few companies that displayed growth in the outbound market in 2010.
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Aspect Earns Highest Rankings for Product, Innovation and Overall Vendor Satisfaction in Leading Analyst Workforce Management ReportIn a comprehensive customer survey of leading global workforce management (WFM) vendors evaluated by DMG Consulting LLC, Aspect received the top rating for Overall Vendor Satisfaction, Product, and Innovation. The 343-page report, entitled the 2011-2012 Contact Center WFM Market Report, explores the WFM market, including trends and customer satisfaction rankings of the eight leading WFM solution providers across nine satisfaction categories. Aspect received the highest score by its clients in five of the nine categories and was tied with other vendors for top score in 3 other categories.
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Aspect Positioned in the Leaders Quadrant of the 2011 Magic Quadrant for Contact Center Infrastructure WorldwideAspect has been positioned by Gartner, Inc. in the leaders quadrant of the 2011 Magic Quadrant for Contact Center Infrastructure Worldwide. As defined by Gartner, Magic Quadrant leaders are high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve and a proven track record of delivering contact center products.
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Aspect Customer British Gas Lights Up 2011 Gartner & 1to1 CRM Excellence Awards with Two High HonorsAspect customer, British Gas, won two prominent awards at the Gartner & 1to1 Media Customer Relationship Management (CRM) Excellence Awards 2011 in Europe, the Middle East and Africa (EMEA). British Gas was first named winner in the Customer Analytics category for its use of Aspect’s performance management capabilities and then was named Overall Best CRM Initiative based on a live vote by the nearly 500 attendees at Gartner’s European CRM Summit.
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Aspect Recognized as 2011 Service Leader by CRM Magazine for Workforce Optimization Suite
Aspect's workforce management optimization suite has been designated as leader for a fourth consecutive year in the CRM Magazine 2011 Service Leader Awards. Awards were determined from detailed analyst reviews across several analyst organizations, customer satisfaction, revenue and other factors.
Aspect Recognized by Frost & Sullivan as Outbound Contact Market LeaderFrost & Sullivan named Aspect the
Global Market Share Leader for the outbound dialer systems market based on 209 product revenue. “It’s no surprise that Aspect ranks as the leading provider of outbound functionality as it has consistently delivered best-of-breed outbound products since the earliest days of the contact center,” said Ashwin Iyer, research director, Frost & Sullivan.
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