In The News

2 May 2008 Contact Centers on the Move to Unified Communications- Software Magazine  1 May 2008 Microsoft's partnership with Aspect sparks interest in converged contact centers- Search Unified Communications  17 April 2008 Aspect Software bets big on UC applications - The Business Times  16 April 2008 From cost to profit centres - The Business Times  9 April 2008 I'm Getting Sold On UC in the CC - Enterprise 2.0 Blog  2 April 2008 Unified Communications Has Arrived in the Contact Center - Aberdeen Market Alert  1 April 2008 Unified Communications Divided - Speech Technology Magazine  31 March 2008 Unified Communications' Next Stop is the Contact Center - Network World  25 March 2008 UC Enters the Contact Center - Impact Analysis Nemertes Research  25 March 2008 Microsoft-Aspect Announcement's Missing Piece - UC Strategies - Blair Pleasant  22 March 2008 Microsoft's Call Center Push - VoIP Blog - Tehrani.com  18 Mar 2008 Microsoft's Gurdeep Singh Pall: Keynote- NoJitter.com (Eric Krapf)  18 Mar 2008 Microsoft Banks On Partners, Interoperability For Unified Communications- InformationWeek  18 Mar 2008 Microsoft Invests in Small Maker Of Telecommunication Software- Wall Street Journal  18 Mar 2008 Microsoft, Aspect Partner on Contact Center- eWeek  18 Mar 2008 Microsoft Broadens Unified Communications Partnerships- ChannelWeb  18 Mar 2008 Microsoft and Aspect to Continue Push for Unified Communications-bMighty  18 Mar 2008 Alliance aims to curb unresolved call center questions- TechTarget  18 Mar 2008 Microsoft Calls On Aspect For Call Center Needs in Unified Communications- VoIP Telephony Blog  18 Mar 2008 Microsoft calls $300 high-def cam videoconferencing for masses-Network World  18 Mar 2008 Microsoft and Aspect Team on Unified Communications- Application Development Trends  18 Mar 2008 Microsoft and Aspect Announce Strategic Alliance- TMCnet.com  18 Mar 2008 Aspect and Microsoft's One-Two Punch- NoJitter.com (Sheila McGee-Smith)  18 Mar 2008 Microsoft adds Aspect to telephony push- CNET  18 Mar 2008 Microsoft joins Aspect to build unified communications in the contact center- ComputerWorld  17 March 2008 Having Fun and Gaining Having Fun and Gaining Insight in the Call Center - 1to1 Newsletter  17 March 2008 Podcast Interview: Tom Chamberlain, Aspect Software's Director, Business Process Marketing, at VoiceCon Orlando 2008  14 March 2008 Career planning gives call centers a lift - ZDNet Asia  14 March 2008 Aspect Adds Unified Communications - No Jitter - Blair Pleasant  12 March 2008 Bringing the Customer Aboard the Unified Communications Bandwagon - DestinationCRM  11 March 2008 Call Center Technology Developer Aspect Starts Looking at UC - Art Rosenberg  11 March 2008 Aspect Does Unified Communications - UC Strategies - Blair Pleasant  10 March 2008 UC for the Contact Center - No Jitter - Sheila McGee-Smith  10 March 2008 Why UC in the Contact Center? - No Jitter - Eric Krapf  10 March 2008 Can Everyone Support the Contact Center? - Enterprise 2.0 Blog  10 March 2008 Why Unified Communications in the Call Center? - Customer Inter@ction Solutions Magazine  10 March 2008 Aspect Brings Unified Communications to the Contact Center - TMCnet.com  21 Feb 2008 Affinity Group Boosts Customer Service with Aspect Software Solutions-TMCnet.com  1 Feb 2008 Evaluating Agents: The First Step in Transforming Your Organization- Customer Management Insight  25 Jan 2008 Gaining a 35,000-foot View of Service- 1to1 Magazine (Registration required)  25 Jan 2008 Zeroing in on Opting Out-Speech Technology Magazine  15 Jan 2008 Aspect Software Unveils Aspect Unified IP 6.5.1- TelecomTactics Insider  10 Jan 2008 Aspect Announces Contract Win for PerformanceEdge Call Center Suite- InsideARM (Registration required)  20 Dec 2007 Aspect Offers More Localization and Capabilities for '08- CRM Magazine  4 Dec 2007 Aspect Debuts Unified Command And Control- Customer Interaction Solutions  1 Dec 2007 Speak Up!- CRM Magazine  1 Dec 2007 Performance Metrics, Goals, and the Bottom Line- Contact Management  13 Nov 2007 It's Hat Trick For Aspect Software At Leaders Quadrant- EFY Times  01 Nov 2007 Checking the Pulse of the Contact Center- destinationCRM.com  1 Nov 2007 IP Contact Centers Go Multi-Channel- Internet Telephony  31 Oct 2007 Aspect's PerformanceEdge- Softwaremag.com  30 Oct 2007 Frost & Sullivan Declares Aspect Market Share Leader In WFM- TMCnet.com  25 Oct 2007 NovaTel ASP to Deploy Aspect Unified IP to Enhance Contact Centers-TMCnet.com  24 Oct 2007 Aspect Software Upgrades Agent Scheduling, Performance Metrics-InsideArm  16 Oct 2007 Aspect and OpenSpan Partner for Integration-TMCnet.com  9 Oct 2007 Software Business Executive Report-Softwarebusinessonline.com  5 Oct 2007 VW Credit Puts Its Call Centers on Track-InsideArm  4 Oct 2007 Aspect Software Practices What it Preaches with Asterisk Business Edition Implementation- Phoneplusmag.com  1 Oct 2007 Analytics Analyzed- Speech Technology Magazine  1 Oct 2007 Booking Reservations Without Reservation- Speech Technology Magazine  01 Oct 2007 Tech Solution: Workforce Management Solutions-Destinationcrm.com  20 Sept 2007 How to Include Customers in Your Unified Communications Strategy- CRMXchange  20 Sept 2007 UC and the Contact Center: When Worlds Collide?- VoIP Loop  19 Sept 2007 Homebodies: The New Contact Center Agents- Connections Magazine  10 Sept 2007 PerformanceEdge - TMCnet.com  10 Sept 2007 Aspect Rolls Out Contact Center Optimization Suite - CRM Buyer  10 Sept 2007 Taking SaaS to market- Express Computer  9 Sept 2007 Press 1 if you hate talking to a device- LA Times  7 Sept 2007 Open Standards for the IP Contact Center- TMCnet.com  15 Aug 2007 Aspect Software Adds SIP-based VoIP to Aspect Spectrum ACD- Telecom Tactics Insider  1 Aug 2007 Transforming The IVR With Speech Technology- Customer Interaction Solutions  30 Jul 2007 Portman Building Society Fights Growing Pains With People-1to1 Weekly  30 Jul 2007 Closing the Chasm: Aspect Index Shows Customer Satisfaction Progress-CallCenterMagazine.com  25 Jul 2007 Aspect Software Challenging Contact Center Industry to Adopt SIP 2.0-TMCnet  11 Jul 2007 Aspect Spectrum ACD Now Harnesses the Power of SIP-based VoIP-IP Communications  3 Jul 2007 Doubling Down on Quality Management-CRM Magazine  20 Jun 2007 Insure Top Tech 2007-Insurance Networking News  15 Jun 2007 Aspect Software Releases Aspect Unified IP 6.5-Telecom Tactics Insider  1 Jun 2007 Implementing a Bright IVR Idea- Speech Technology  1 Jun 2007 Cultivate An On-Demand Workforce Through On-Demand Technology - Call Center Magazine   15 May 2007 nTAG Interactive Badge System Enhanced Learning and Networking Opportunities at Aspect Software Customer Conference- InfoWorld  15 May 2007 Aspect Software Offers Broad Language Support for Perform Module - Telecom Tactics Insider  7 May 2007 Aspect Releases 7.0.1 in Multiple Languages- Call Center Magazine  2 May 2007 Call Center Workforce Management Reaches Out- Speech Technology  2 May 2007 Loan Business Finds Asterisk- Network World  1 May 2007 Workforce Management- From Forecasting to Optimization- Call Center Magazine  18 Apr 2007 Merced Systems and Aspect Software Join Forces- Ventana Research (Registration Required)  15 Apr 2007 Indians help create tomorrow's `unified' call centre technology- The Hindu  10 Apr 2007 Aspect Enhances Contact Center Experience with SIP Trunking from BandTel- TMCnet.com  9 Apr 2007 Unleashing human potential- Miami Herald  9 Apr 2007 Reservation Center Adopts Call Recording- TMCnet.com  1 Apr 2007 Contact Center Intelligence- Contact Professional  1 Apr 2007 Call Logging and Quality Management- Contact Professional  1 Apr 2007 Re:Tooling- CRM Magazine  30 Mar 2007 CRM II: This Time It's Personal- Phone+  15 Mar 2007 IP Contact Centers and the Open Source IP PBX- Internet Telephony  1 Mar 2007 Reviews On 2006/2007 From James Foy - CEO, Aspect Software- ContactCenterWorld.com (Registration Required)  1 Mar 2007 Intensive Care- CRM Magazine  28 Feb 2007 Smart Collections- Collections and Credit Risk  1 Feb 2007 Work It- Internet Retailer  1 Feb 2007 New Methods to Measure Performance - Call Center Magazine  31 Jan 2007 Do You Know Who's Calling?- 1to1 Magazine (Registration Required)  18 Jan 2007 2007 Contact Center CRM Industry Status And Forecast- Customer Interaction Solutions  1 Jan 2007 Dialing: It's Not Just For Sales Anymore- Call Center Magazine  28 Dec 2006 2007: The Year Of The Empowered Customer- Customer Interaction Solutions  5 Dec 2006 Work-at-Home Agents - Hype or Reality Presentation- CRMXChange (Registration required)  1 Dec 2006 Fixed Dialing- CRM Magazine  30 Nov 2006 IP Contact Centers Go Beyond the Basics- Business Communications Review  28 Nov 2006 Aspect's Voice Portal Receives Nuance Certification- Call Center Magazine  16 Nov 2006 Aspect Software seeks to prove it with customer service campaign- DM News  15 Nov 2006 Making Successful Contact- Insurance and Technology  13 Nov 2006 2006 InfoWorld 100 Awards: Health Care- InfoWorld  13 Nov 2006 Past and Future of Outbound- Call Center Magazine  1 Nov 2006 The Ring Dynasty: China's Contact Center Market Intensifies- CRM Magazine  1 Nov 2006 Aspect's Satisfaction Index Polls Europe- Call Center Magazine  25 Oct 2006 2006 Software 500: Deep Concerns Over Security- Software Magazine  20 Oct 2006 Aspect Celebrates Birthday; One Year Old, Thirty Years Wise- Connections Magazine  17 Oct 2006 HP Japan to Market Aspect eWorkforce Management Software to Contact Center Market- Internet Telephony  11 Oct 2006 SIMPlus Mobile Case Study- ContactCenterWorld.com (Registration required)  9 Oct 2006 Making i-Contact: Hosted Contact Centers Extend Functionality Beyond the Phone- Phone+  6 Oct 2006 Telerx examines the benefits of migrating to a VoIP-TDM hybrid solution- Contact Professional  20 Sept 2006 Is Open Source IP PBX Right for Your Call Center? - Connections Magazine  15 Sept 2006 Tom Chamberlain on Customer Satisfaction- ContactCenterWorld.com (Registration required)  15 Sept 2006 Aspect Software Announces Enterprise Contact Server 6.2- Telecom Tactics Insider  14 Sept 2006 76 Percent of UK Public Say Last Contact Centre Interaction Was Positive- PublicTechnology.net  13 Sept 2006 Aspect Study to European Service Providers: 'You're Not Doing As Well As You Think'- TMCnet.com  6 Sept 2006 Exploding the Contact Center Myth- 1to1 Magazine (registration required)  30 Aug 2006 Tom Chamberlain On Self-Service Technologies- ContactCenterWorld.com (registration required)  30 Aug 2006 Contact Center Availability and Security Enhanced Through Aspect Enterprise Contact Server 6.2-TMCnet.com  29 Aug 2006 Servion Helps Aspect in India- Call Center Magazine  16 Aug 2006 Aspect's New Patent for Web Customer Service- Call Center Magazine  11 Aug 2006 Product Roundup: SpeechTEK 2006- destinationCRM.com  9 Aug 2006 Gary Barnett on Knowledge Management- ContactCenterWorld.com (Registration required)  1 Aug 2006 High Priority in Customer Interaction Solutions-VoIP Blog  31 Jul 2006 Consumer Expectations For An Exceptional Customer Experience- ContactCenterWorld.com (Registration required)  26 Jul 2006 Aspect and Witness Up the WFM Ante - destinationCRM.com  17 Jul 2006 Mike Sheridan On Refinements In Contact Centers- ContactCenterWorld.com (registration required)  17 Jul 2006 Keeping Customer Service At Home- Telephony Online  4 Jul 2006 Asian contact centers see higher profits- ZDNet Asia  28 Jun 2006 Contact Center Performance and Quality Metrics Interview With Brett Williams- ContactCenterWorld.com (registration required)  27 Jun 2006 Maintaining Communications With Customers During A Disaster- Small Business Digest (Radio Interview with Roger Sumner)  21 Jun 2006 IP Rings In The Changes At Call Centers-VON Magazine  16 Jun 2006 Foy wins in all Aspect(s) - Boston Herald  16 Jun 2006 Business continuity and disaster recovery in customer services- Continuity Central  15 Jun 2006 Twenty-Five Years Of Call Center Innovations: A Retrospective- TMCnet.com  15 Jun 2006 Recognizing Industry Pioneers With Lifetime Achievement Awards-TMCnet.com  9 Jun 2006 Emerging Technology And The Consumer - Opportunities For Contact Centers- ContactCenterWorld.com (registration required)  8 Jun 2006 Do Not Call Register Fears Unfounded- CRN Australia  8 Jun 2006 Predictive Dialer Update From Aspect- Call Center Magazine  24 May 2006 Call Centres Give Software an Upgrade- Bangkok Post  18 May 2006 Contact centres in rush to up service quality- Business Times  17 May 2006 Disaster Recovery - Is Your Contact Center Prepared? - ContactCenterWorld.com (registration required)  1 May 2006 Why Aren't You Using Workforce Management? - Call Center Magazine  1 May 2006 Customer Care: Perception vs. Reality - Call Center Magazine  1 May 2006 A Growing Giant- Business Today  1 May 2006 To Host or Not to Host - Call Center Magazine  27 Apr 2006 Aspect Software Throws Its Support Behind Open Source PBX - CRM Buyer  26 Apr 2006 Aspect Turns its Eye on The Open Source Call Center - 451 Chaos Theory Blog  25 Apr 2006 Digging Deeper into Data - Australian IT  20 Apr 2006 Open-Source Telephony: Getting Closer - Gartner Communications Blog  17 Apr 2006 Microsoft Health Plan Initiative Is Supported by 22 Companies  5 Apr 2006 Aspect records quality monitoring buy - SearchCRM.com  4 Apr 2006 Aspect Software Expands Workforce Optimization Capabilities with Addition of Quality Management - Saddletree Research Update  1 Apr 2006 Open Source Goes Mainstream - VON Magazine  7 Mar 2006 Aspect: Use contact centers as competitive edge - ZDNet Asia  1 Mar 2006 2006 Products of the Year - Call Center Magazine  1 Mar 2006 Giving Service a Voice - 1to1 Magazine (registration required)  28 Feb 2006 Making contact with IP-based comms to meet demand- TODAY- Infotech  23 Feb 2006 Call Center Investment to Increase in Australia - Outsourcing World  23 Feb 2006 Aspect Software upbeat on the region's greenfields- The Business Times  20 Feb 2006 Reaping the benefits of customer care - The Financial Express  15 Feb 2006 Gartner Slots Contact Center Infrastructure Vendors - DestinationCRM.com  1 Feb 2006 Making Sense of Analytics - Call Center Magazine  30 Jan 2006 Call Centers Heading for Home - NetworkWorld Magazine  16 Jan 2006 High-Speed Databases Rev Corporate Apps - Computerworld   10 Jan 2006 Aspect Answers the On-Demand Call - DestinationCRM.com  10 Jan 2006 Aspect EnsemblePro Adds Multi-tenancy - VoIP Loop  8 Dec 2005 Contact centers average a D+ - SearchCRM.com  1 Dec 2005 Protecting Data from the Enemies Within - Electric Light & Power   28 Nov 2005 Data, Data Everywhere, But No Insight in Sight - 1to1 Magazine (registration required)  17 Nov 2005 Aspect Software On Workforce Optimization - ContactCenterWorld.com (registration required)  7 Nov 2005 When Disaster Strikes - CRM Magazine  1 Nov 2005 Is Your Company Prepared? - InteleCard News  26 Oct 2005 Aspect Software On Disaster Recovery - ContactCenterWorld.com (registration required)  23 Sep 2005 DBS Implements "Thinking System" to Reduce Lost Calls - Computerworld Singapore  1 Sep 2005 Give Customers Access to What You Know - 1to1 Magazine (registration required)