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Aspect Software Partners - Microsoft

Microsoft and Aspect Software join forces to bring unified communications to contact centers worldwide

The global strategic alliance between Aspect Software and Microsoft catalyzes the companies' shared vision for bringing the benefits of unified communications to the contact center. This alliance creates benefits for businesses and their customers alike, including:

  • Enhanced and accelerated customer-company and inter- and intra-company interactions, helping businesses improve the customer experience and reduce costs
  • Improved sales, service and collections processes and increased opportunities for first call resolution through the use of presence with instant messaging and voice to match customers with the right resources – inside and outside the contact center
  • Simplified deployment, management and propagation of applications through a standards-based software approach to unified communications for the contact center

An end-to-end solution for contact centers

Microsoft recognizes that contact centers have some of the most demanding communications requirements in the business world, and is actively collaborating with Aspect to develop joint solutions based on the Aspect Unified IP platform and the Microsoft  UC and VoIP platform. The result is an all-in-one, Microsoft Unified Communications-ready product that assesses and engages agents and information workers as needed during customer or internal interactions while ensuring quality and measuring the business impact.

  • The Aspect® Unified IP™ product will interoperate with Microsoft Office Communications Server 2007, delivering a powerful "ask an expert" capability, enabling your contact center agents to find and consult with experts anywhere in your company to resolve customer inquiries in a single interaction
  • Building upon this integration, Aspect will deliver enhanced automatic call distribution (ACD) capabilities for companies to utilize in single-site or virtual enterprise implementations
  • Ultimately, Aspect will deliver a product that is fully integrated with Office Communications Server for software-powered voice and conferencing. This will allow you to seamlessly escalate customer interactions to different channels – phone, instant messaging, email or conferencing – with the reliability, scalability and enterprise reporting features you’ve come to expect from Aspect.

Learn more about Aspect Unified IP and our approach to Unified Communications for the Contact Center.