Executive Team

		James D. Foy President, Chief Executive Officer and Director Jim Foy brings more than three decades of software industry expertise to his role as President, CEO and Director of Aspect Software. Jim joined the company in 2001 and under his direction the company has become the world's largest company solely focused on the contact center industry. Jim's continued vision for Aspect Software is to help our customers gain competitive advantage with solutions that enable more effective and efficient customer-company interactions in collections, customer service and sales and telemarketing. Under Jim's leadership, the company is making great strides-consistently meeting financial expectations, delivering on its aggressive strategic objectives and earning valuable recognition from the contact center industry. During his distinguished career, Jim has held several executive positions at leading enterprise software companies. Prior to Aspect Software, he served as President of Informix Software, a global enterprise software company with more than $750 million in revenue. Jim also served as the Executive Vice President of Engineering at Ardent Software; the Founder, President and CEO of Constellation Software; and as Director of Research and Development at Prime Computer. While at Prime, he was also a member of the board of directors of X/Open and Unix International.
		Michael J. Provenzano III Executive Vice President, Finance and Chief Financial Officer Mike Provenzano serves as Executive Vice President of Finance and Chief Financial Officer at Aspect Software. With nearly 15 years of software and high-tech experience, he has principal responsibility for Finance and Operations. In this role, Mike provides strategic financial direction for the company and oversees all accounting, financial planning, budgeting, treasury, facilities and risk management activities.  He also plays an instrumental role in the company’s corporate strategy including its mergers and acquisitions activities. Under Mike’s direction, Aspect Software has successfully merged with or acquired more than seven companies while continuing to maintain profitability. Mike joined Aspect Software in 1999 as Corporate Controller. Prior to Aspect Software, he acquired a strong finance and accounting background at Arthur Andersen LLP as an experienced audit manager in the high technology practice. In 2005, Mike was named a “40 Under 40” business leader to watch in the Greater Boston region by the Boston Business Journal. Mike is a member of the American Institute of Certified Public Accountants and the Massachusetts Society of Certified Public Accountants. He graduated magna cum laude with a Bachelors of Science degree in Business Administration from Merrimack College in North Andover, Massachusetts.
		Gary Barnett Chief Technology Officer and Executive VP, Aspect Technical Services and Research & Development A recognized contact center industry luminary, Gary Barnett is the Chief Technology Officer (CTO) and Executive Vice President of Aspect Technical Services and Research & Development at Aspect Software. As CTO, Gary is responsible for corporate planning, product architecture and lifecycle management. He also oversees strategic partnerships and long-term product integration plans that support enterprise-level applications. As Executive Vice President of Aspect Technical Services, Gary ensures that customers receive the level of product support required to achieve their customer contact strategies in collections, customer service, and sales and telemarketing. Tightly tied to his role as CTO, as Executive Vice President of Research & Development, Gary leads the company’s technology development effort and is responsible for delivering all current and future Aspect solutions. Gary is also one of the authors of the Contact Center: Unplugged blog. Most recently Gary served as president and CEO of Aspect Communications. Gary has a distinguished history as a driving force in communications technology. Gary played a key role as a founding engineer at Aspect Communications in the development of the company's first automatic call distributor (ACD). He was a founding engineer at Octel Communications, where he was one of the developers of the company's first voice-messaging system. In 1987, Gary became a founder of Prospect Software, a company that pioneered computer-telephony integration in the early 1990s. He returned to Aspect Communications in 1996 when the company acquired Prospect Software.
		Kevin Schwartz Executive Vice President, Global Professional Services Aspect Software As executive vice president of Global Professional Services, Kevin Schwartz is responsible for providing executive leadership and direction for the Aspect® Professional Services organization, which provides customers with the services, skills and resources to successfully integrate, tailor and deploy Aspect products, and to help them realize superior business results from their investments. In this role, he is also responsible for helping drive increased growth, profitability, and alignment with the company’s global strategy around Unified Communications for the Contact Center™. Before joining Aspect Software, Kevin was senior vice president and general manager of the integrated marketing services business unit at Experian. He was responsible for many business facets, including strategic planning, managing day-to-day operations and for transforming the business unit from a pure product focus to one that was focused on delivering business value and insights to the customer base. Prior to Experian, Kevin had 21 years of management consulting experience with large professional services firms such as Capgemini, PricewaterhouseCoopers, and Andersen Consulting. While at Capgemini, Kevin held several client, practice, and operations executive roles, and focused on helping companies from strategy through implementation of complex Customer Relationship Management capabilities, with particular emphasis on the contact center environment. Kevin holds a bachelor of science in computer science from Rensselaer Polytechnic Institute and has minors in general business management and industrial psychology.
		Roger Sumner Senior Vice President, Technology Office and Development Roger Sumner, a recognized industry pioneer and author, brings more than two decades of experience in the contact center environment to Aspect Software. As Senior Vice President of the Technology Office, Roger is an advocate for developing new technologies and solutions to enhance interactions between companies and their customers, whether they are collections, customer service, or sales and telemarketing. His focus is providing in-house contact centers and outsourcers with flexible solutions that allow them to define and implement advantageous customer relationship strategies while navigating heightened regulations, offshore alternatives, and new communication channels and protocols. Roger is also an author of the Contact Center: Unplugged blog. Formerly, Roger was Chief Technology Officer and Vice President of Solutions Technology for Rockwell FirstPoint Contact where he led the technological direction of the company and managed solution services and engineering while supporting the firm's business objectives. Roger joined Rockwell FirstPoint Contact in 1978 where he held a variety of positions including Director of Product Management and Development, serving on the review committee at the Rockwell Science Center, Business Director of Contact Center Systems, and other management roles in product engineering and product development.
		James F. Mitchell Senior Vice President, Technology Office In 1981, Jim Mitchell co-founded Davox Corporation, which became Concerto Software in 2002 and Aspect Software in 2005. Under his direction, Davox developed and introduced the Unison® call management system, which helped to revolutionize the outbound dialing process and the contact center industry. As Senior Vice President of the Technology Office at Aspect Software, Jim plays an instrumental role in setting the technology direction of the company. He also acts as a customer advocate, responsible for ensuring the company's product futures are aligned with customer needs, communicating corporate and technology strategy and helping customers best utilize Aspect Software products and services. Prior to founding Davox, Jim held engineering management positions at Applicon, Inforex and Raytheon. Acknowledged as a pioneer of contact center technology and an authority on Federal Trade Commission (FTC) and Federal Communications Commission (FCC) telemarketing regulations, Jim is a frequent speaker at industry events, has authored numerous articles and white papers and is a frequent contributor to the Contact Center: Unplugged blog.
		Jamie Ryan Senior Vice President, Information Technology and Chief Information Officer With two decades of information technology experience, Jamie Ryan serves as Vice President of Information Technology and Chief Information Officer at Aspect Software. In this role, Jamie is responsible for developing and executing the worldwide information technology strategy to align business applications and infrastructure services in support of Aspect Software's corporate objectives. Jamie leads a team of professionals tasked with delivering mission critical business applications and infrastructure services to Aspect Software. He plays a key role in the business process and application integration activities surrounding the company's growth through mergers and acquisitions. Prior to joining Aspect Software in 1997, Jamie was Director of IT at Open Market, Inc., an eBusiness application provider. While at Open Market, he developed and deployed information technologies to support the rapid growth and initial public offering (IPO) of the company. Jamie also held a series of senior positions in information technologies and operations at Digital Equipment Corporation.
		Mike Sheridan  Senior Vice President, Strategy and Marketing By keeping his finger continually on the pulse of the contact center marketplace, as senior vice president of strategy and marketing, Mike Sheridan is charged with ensuring that Aspect Software products and services accurately and distinctively meet market needs, both today and for the future.  With more than 20 years of experience in telecommunications and high-tech industries, Mike serves as a key strategist for Aspect Software, with a critical eye for identifying emerging and evolving markets and a knack for defining solutions to serve them.  Mike most recently held the position of Vice President of Strategy and Marketing at Concerto Software. Prior to that he was Director of Global Strategy and Marketing at Rockwell FirstPoint Contact. He has also held sales management positions at Genesys Telecommunications Laboratories. He worked at Hewlett-Packard for 13 years in a variety of sales, customer service and information technology roles. Mike earned a master’s degree in computer science and telecommunications from DePaul University and a bachelor’s degree in electrical engineering and technology from Bradley University.
		Andrew Bezaitis Senior Vice President of Corporate Development Aspect Software As senior vice president of corporate development at Aspect Software, Andy Bezaitis is responsible for driving partnerships with strategic players, as well as exploring and evaluating potential acquisition candidates. A key objective will be identifying opportunities to further enhance the Aspect Software Unified Communications for the Contact Center™ strategy. He brings more than 20 years of leadership experience in business development and communications technology to the position. Prior to joining Aspect, Andy was the senior vice president of business development at Cantata Technology. While there, he led ongoing business development and strategic partner initiatives, and established mutually beneficial relationships with industry-leading organizations in the carrier and enterprise markets. Before that, Andy served as founder and chief executive officer of Apopleo, Inc., where he helped the company leverage its depth in wireless, VoIP and operations to successfully win and execute programs focused on new service introduction and business process optimization for national telecommunications carriers. In addition to those roles, he also served as founder and chief executive officer of Cambia Networks and senior management positions at 3COM Corporation, Motorola, Inc., and IIT Research Institute. Bezaitis has also been awarded nine United States patents for various technologies, including mobile Internet protocol (IP), point-to-point protocol (PPP) connection, wireless networking authentication, and voice over Internet Protocol (VoIP). Andy has a BS EE from Carnegie Mellon, an MS EE from Illinois Institute of Technology, and an MBA from The University of Chicago.
		Gwen Braygreen Vice President, Sales Operations As Vice President of Sales Operations, Gwen Braygreen brings more than 15 years of senior management experience in enterprise software sales and services to Aspect Software. In this role, Gwen is focused on ensuring the sales organization, including channel partners, have the tools, training, documentation and support they need to execute on the Aspect Software corporate sales strategy.  Under Gwen’s direction, the global sales operations team, including Aspect® Education Services, provides support of the sales organization, including measurement, reporting, tools and applications such as web-based forecasting and RFP response databases, and accountability management. Gwen also oversees the Aspect Channel Partner Program, which involves managing more than 100 partner relationships worldwide to ensure profitable channel growth. Gwen has been with Aspect Software for more than 10 years. Previously, she held management and technical training positions at a number of leading companies, including the American Broadcasting Company (ABC). Gwen earned a bachelor’s degree in History from the University of California at Berkeley and a master’s degree in Interactive Telecommunications from New York University.