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2008
Miercom IP Contact Center Review- Best Supervisor and Real-time Monitoring/Reporting Capabilities
Miercom, a leading, independent product test center, recognized Aspect for advanced administration, recording and monitoring capabilities, and tight integrations to Unified Command and Control™ and PerformanceEdge™. Learn more
Frost and Sullivan- 2008 North American Product Line Strategy Award
Frost & Sullivan recognized Aspect with this award for thought leadership by a vendor in helping companies understand the benefits of unified communications when combined with customer interactions by launching a far-reaching and highly innovative Unified Communications for the Contact Center strategy. Learn more
Frost and Sullivan - 2008 EMEA Contact Center Workforce Management Frost & Sullivan Award for Market Leadership
PerformanceEdge™ was recognized with the 2008 EMEA Contact Center Workforce Management Award for Market Leadership from Frost & Sullivan. The award acknowledges Aspect as the leading vendor in the EMEA workforce management space for contact centers, with a market share that, according to Frost & Sullivan, is significantly ahead of its competition. Learn more
American Business Award Finalist — 2008 Best New Product, Computer Software for Aspect Unified IP
Aspect® Unified IP™ was a finalist for the prestigious 2008 American Business Award as the Best New Product or Service in the Computer Software category. The American Business Awards, which are nicknamed the Stevies for the Greek word “crowned,” honor great performances in the workplace. Aspect was recognized with this award for the value that the product brings to contact centers worldwide. Learn more
SWPP 2008 Workforce Planning Professional of the Year Award — PerformanceEdge™ Workforce Management User Adelina Petrov of International Cruise and Excusions (ICE)
Adelina Petrov won honors for ICE’s use of Aspect® eWorkforce Management™, saving the company $2.5 million within the first year of use. Learn more
TMC IP Contact Center Pioneer Award- Aspect® Quality Management™
Aspect Quality Management won the TMC IP Contact Center Pioneer Award for advanced recording and monitoring capabilities.
TMC Communications Solutions Product of the Year - Aspect® Quality Management™
Aspect Quality Management won the TMC Communications Solutions Product of the Year for advanced recording and monitoring capabilities.
Unified Communications Product of the Year Award
Aspect won Unified Communications Magazine’s Product of the Year Award for Aspect Unified IP, an all-in-one, IT-ready solution that powers the company’s Unified Communications for the Contact Center strategy. Learn more
CRM Magazine 2008 Service Elite Awards- ICE
The Service Elite Award was presented to International Cruise and Excursions (ICE) for their efforts to provide superior customer service by optimizing the contact center using PerformanceEdge™ workforce management. Learn more
CRM Magazine Service Leaders Awards — 2008 Workforce Optimization "Leader" to Aspect from CRM Magazine
Aspect was praised by analysts in the May Service Leaders Award issue of CRM Magazine and listed as a 2008 Leader in the Workforce Optimization space. Learn more
TMC CRM Excellence Awards- Aspect® Unified IP™ and PerformanceEdge™
Aspect won the TMC CRM Excellence Awards for a customer implementation of Aspect Unified IP and PerformanceEdge. Learn more
1to1 Magazine — 2008 1to1 Impact Award
Virgin Atlantic Airways (VAA), a long-time Aspect customer, won the Silver Award for Customer Service Excellence in 1to1 Magazine’s annual 2008 Impact Awards. The 1to1 Impact Awards honor organizations that have recently implemented a successful customer interaction strategy with resulting business impact. Virgin Atlantic Airways used Aspect® CallCenter® ACD and Aspect® eWorkforce Management™ to enable its contact center virtualization strategies. Learn more»
2007
Internet Telephony Magazine — 2007 Product of the Year
Aspect received Internet Telephony magazine’s 2007 Product of the Year Award for Unified Command and Control™. The solution received the award for outstanding innovations and virtualization capabilities for the contact center. Learn more»
Network Computing Awards — IP User Application of the Year Finalist
Aspect® Unified IP™ product was named a finalist in the ‘IP User Application of the Year’ category at the prestigious 2008 Network Computing Awards. The award is voted for by UK end-user organizations rather than by a panel of judges. To reach the shortlist, Aspect Unified IP was nominated by many user companies as their IP User Application of the Year. Learn more»
Customer Interaction Solutions — 2007 Product of the Year Award
PerformanceEdge™ received the 2007 Product of the Year Award from Customer Interaction Solutions magazine for the technological advancements, innovative features and business benefits it contributes to the contact center industry. Learn more»
Saddletree Research — Leading Provider of Workforce Management Solutions in North America
Aspect was ranked as the leading provider of workforce management applications in North America, according to Saddletree Research. Aspect has 24.5 percent share of the market based on its PerformanceEdge™ workforce management product line revenue, which is almost 40 percent more than the next highest vendor at 17.8 percent. Learn more»
Gartner Inc. — Leaders Quadrant for 2007 Contact Center Infrastructure Magic Quadrants for APAC, EMEA and North America
Aspect, Inc. was positioned in the Leaders quadrant in all three regions analyzed by Gartner Inc. for its 2007 Contact Center Infrastructure Magic Quadrant reports, which includes North America, EMEA and Asia Pacific. Gartner’s evaluations are based on completeness of vision and ability to execute. Learn more»
Software Magazine — 2007 Software 500
Software Magazine announced that Aspect jumped up the 2007 Software 500 list of the world’s largest software and services providers. Aspect once again placed among the top 100 companies on the list at number 76 overall, moving up from 82 in 2006 and 144 in 2005. Read more»
Frost & Sullivan — Market Leadership Award in Workforce Management
Aspect received the Market Leadership Award in workforce management from Frost & Sullivan, the global growth consulting company. In a recent Frost & Sullivan research study, the workforce management capability of PerformanceEdge™ leads with almost a third of the North American market, based on the total revenue for its Aspect® eWorkforce Management™ products and related services. The Frost & Sullivan Award for Market Leadership recognizes companies that have exhibited market share leadership through successful market strategies, as well as have displayed excellence in all areas of the market leadership process. Read more»
TMC Internet Telephony Magazine — 2007 Excellence Award
Aspect® Unified IP™ was recognized for the value it brings to contact centers, and its ability to help businesses build and grow their bottom lines by using IP communications technology. Learn more»
TMC Customer Interaction Solutions — 2007 Speech Technology Excellence Awards
Customer Interaction Solutions awarded the Speech Technology Excellence Award to Aspect for Aspect® Quality Management™, recognizing the company’s improvements and technological advancements in speech technology. Learn more»
American Business Award — 2007 Best New Product, Computer Software for Aspect® eWorkforce Management™ 7.0
Aspect eWorkforce Management™ 7.0 won the prestigious 2007 American Business Award as the Best New Product or Service in the Computer Software category. The American Business Awards, which are nicknamed the Stevies for the Greek word “crowned,” honor great performances in the workplace. Aspect was recognized with this award for the value that the product brings to contact centers worldwide. Learn more, or watch Aspect CTO Gary Barnett, accept the award.
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Montreal Eventos Internacional — Top of Business International Award
Montreal Eventos Internacional awarded Aspect in Brazil with the 2007 Top of Business International Award, honoring organizations and individual experts in their respective fields for specific contributions to social and economic development in Brazil and the wider Latin America region. Learn more»
Customer Interaction Solutions — IP Contact Center Technology Pioneer Award
The 2007 IP Contact Center Technology Pioneer Award honors companies that have created a groundbreaking, successful IP contact center product or service. Customer Interaction Solutions magazine recognized Aspect® Unified IP™ with the award. Learn more»
Frost & Sullivan — 2007 Contact Center Applications Vendor of the Year Award
Frost & Sullivan awarded Aspect the 2007 Contact Center Applications
Vendor of the Year award for its outstanding performance in Malaysia in 2006. Aspect was honored for its strong focus on developing and implementing innovative technology in contact centers in the region. Learn more»
Frost & Sullivan 2007 North American Outbound Dialing Market Leadership of the Year Award
Frost & Sullivan honored Aspect for its feature-rich outbound product portfolio, a committed customer focus, and a leadership position in the outbound market in North America for three consecutive years.
CRM Magazine Service Leaders Awards — 2007 Workforce Optimization "One-To-Watch" to Aspect from CRM Magazine
Citing its ability to “move aggressively in workforce optimization, while balancing their other interests,” Aspect was praised by analysts at CRM Magazine in the May Service Leaders Award issue and listed as a 2007 One-To-Watch.
CRM Magazine Service Elite Awards — 2007 Service Elite Award to Bright House
The Service Elite Award was presented to Bright House Networks in the speech solutions category for their efforts to provide superior customer service using the Aspect® Customer Self Service™ solution. Bright House selected Aspect for their pricing and their tight product integration with its existing Aspect solutions.
Customer Inter@ction Solutions 2006 Product of the Year Award — Aspect® Customer Self Service™ 7.2.
Customer Interaction Solutions presented Aspect with the product of the year award for its Aspect Customer Self Service 7.2 solution because it has “demonstrated a commitment to quality and the further development of the call center and customer relationship management industry through their contributions.”
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